This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle
The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools
Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications
Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved
Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention
Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank
Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding
Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects
Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack
Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications
Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs
Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements
Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed

Benefits

Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Work from home opportunities
Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Variety of snacks, drinks, and catered meals in each of our locations- Ability to manage multiple projects and priorities in a fast-paced environment
Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance
Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation
Experience with configuration, testing, and implementation of HR technology systems
Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders
5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications
Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs
Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred
Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow
Experience with data analytics and reporting tools specifically related to talent acquisition systems- Applications for this role are intended to be accepted until 10/01/2026, but may change based on business needs

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