- This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle
- The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools
- Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications
- Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved
- Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention
- Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank
- Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding
- Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects
- Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack
- Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications
- Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs
- Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements
- Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed
Benefits
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Work from home opportunities
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Variety of snacks, drinks, and catered meals in each of our locations- Ability to manage multiple projects and priorities in a fast-paced environment
- Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance
- Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation
- Experience with configuration, testing, and implementation of HR technology systems
- Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders
- 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications
- Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs
- Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred
- Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow
- Experience with data analytics and reporting tools specifically related to talent acquisition systems- Applications for this role are intended to be accepted until 10/01/2026, but may change based on business needs