Position Title: Manager, Franchise Talent Acquisition & Recruiting Enablement

Department: Franchise Operations

Reports To: VP of Franchise Operations / Chief Operating Officer

Location: PSB Corporate Headquarters (Charlottesville, VA — On-Site)

Employment Type: Full-Time, Exempt

Target Audience Served: Franchise Owners & Store Managers across ~330 locations and 9 home services brands (360° Painting, House Doctors, Maid Right, ProLift Garage Doors, The Grout Medic, Kitchen Wise | Closet Wise, Window Gang, Wise Coatings, and Rubbish Works).

Scope Boundary: Excludes corporate staff hiring. Solely focused on enabling franchisees to build, run, and optimize self-sufficient field talent operations.

Key Responsibilities & Deliverables

1. Playbook Development & Sourcing Kits

Build brand-specific hiring toolkits for core field roles (garage door techs, handymen, painters, cleaners, grout/tile techs, junk removal crews), including standardized job descriptions, ad templates, interview rubrics, skill-based practical tests, and offer letter templates.
Establish defined end-to-end hiring workflows with targeted SLAs (time-to-contact, time-to-interview, time-to-hire).
Formulate local market pay and benefits benchmark guides so franchisees can make competitive offers.
Produce localized employer branding assets (career landing pages, recruitment videos, employee testimonial stories).

2. Franchisee Training & Enablement

Author and facilitate the talent acquisition curriculum for new-franchisee onboarding.
Conduct ongoing live webinars, brand conference workshops, and digital self-paced modules in the LMS.
Provide targeted 1-on-1 coaching for new franchisees and locations experiencing chronic labor shortages.
Train field managers on modern interviewing techniques, candidate selection, and 90-day retention strategies.

3. Operational Support & Systems Management

Support active hiring by utilizing Indeed and FastFlo to post open roles, manage candidate flow, and troubleshoot stalled requisitions.
Source and negotiate national preferred-vendor contracts (job boards, ATS, text-recruiting tools, background check partners, skill assessment engines) to maximize franchisee ROI.
Establish strategic talent pipelines with trade schools, community colleges, vocational apprenticeships, and veteran transition initiatives (e.g., SkillBridge).
Partner closely with Brand Presidents and Field Business Coaches to proactively address labor constraints threatening location revenue.

4. Analytics, Governance & Compliance

Track system-wide recruiting health across core KPIs: applicant volume, time-to-fill, offer acceptance rate, and 90-day retention.
Partner with the data team to build and maintain an executive system-wide recruitment dashboard.
Enforce joint-employer compliance parameters: ensure all materials maintain the franchisor boundary (PSB provides tools, guidance, and training; franchisees retain 100% employer-of-record status and decision-making authority).

Core Qualifications

Required Experience:
5+ years of high-volume, hourly recruiting experience in field services, skilled trades, home services, or light industrial environments.
2+ years designing and facilitating training programs for franchise owners, business leaders, or adult learners.
Demonstrated experience building hiring infrastructures and playbooks from scratch.
Proficiency with Indeed, FastFlo (or equivalent ATS/CRM platforms), and text-to-apply recruitment software.
Strong numerical literacy to analyze hiring funnels and present data-backed recommendations.
Bachelor’s degree or equivalent practical industry experience.
Preferred Experience:
Background in a franchise network, multi-unit services model, or decentralized operations.
Solid understanding of franchisor/franchisee joint-employer legal boundaries.
Active network relationships with trade institutions, vocational schools, or military transition programs.
Professional talent acquisition certifications (e.g., SHRM-CP, PHR, or specialized recruiting credentials).

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