What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite Rockford or Jacksonville
Schedule: Monday–Friday 8am - 5pm CST, 9am - 6pm EST
Salary: $19.50 -$21.39 per hour based on experience
What work will you perform?
In this role, you will be one of the first points of contact for potential Owner Operator drivers (internally referred to as Business Capacity Owners or BCOs) interested in leasing and onboarding with Landstar. You’ll connect with prospective BCOs through inbound and outbound calls, build relationships, explain Landstar’s leasing requirements and opportunities, and guide candidates through the application process from initial interest through submission. You’ll play an important role in keeping candidates engaged and informed, answering questions, addressing concerns, and helping remove barriers that could delay the application process. This position is a great opportunity for someone with a background in customer service, recruiting, coaching, sales, or call center operations who enjoys connecting with people and working toward retention goals.
Essential Responsibilities
- Present the Landstar leasing opportunity in a clear and engaging manner that encourages prospective BCOs to move forward with the application process.
- Make timely follow-up calls to prospective BCOs to encourage completion and submission of applications, answer questions, and address concerns that may cause delays.
- Meet or exceed monthly departmental goals related to calls, leads, completed applications, and leads referred to the Qualification Center.
- Manage daily inbound calls, outbound follow-up calls, emails, administrative responsibilities, and special projects while maintaining department and individual schedules.
- Build positive relationships with prospective BCOs and provide a professional, helpful experience throughout the initial recruiting process.
- Participate in the coordination, setup, and representation of Landstar at transportation industry and truck shows, including occasional travel.
- Accurately document recruiting activities and maintain BCO records for future reference, follow-up, and reporting.
- Collaborate with teammates and management to identify opportunities to improve the recruiting process and candidate experience.
Required Minimum Experience and Education
- High School Diploma or equivalent
- Six months of call center, customer service, or an equivalent combination
Preferred Experience and Education
- Six months transportation and logistics experience
- Six months of recruiting and/or sales experience
Knowledge, Skills, and Abilities
- Microsoft Office Suite skills.
- Ability to engage and retain BCO's upon first communication
- Excellent written and verbal communication skills
- Excellent customer service skills; emphasis in phone etiquette
- Ability to work in a fast paced, time sensitive environment
- Must be able to perform quality work with minimal supervision
- Excellent organizational skills
**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.