Talent Acquisition & Team Building Manager

Purpose of the Position

We are seeking an experienced and people-focused Talent Acquisition & Team Building Manager to lead and support the human resources function for a growing parking and hospitality services company. This role will serve as a trusted partner to leadership, managers, and frontline employees across our parking operations, valet services, hospitality teams, and corporate functions. The Talent Acquisition & Team Building Manager will oversee day-to-day HR operations while helping build a strong, service-oriented culture. This position will be responsible for client and employee relations, recruiting, onboarding, performance management, compliance, training, benefits administration, HR policies, and workforce engagement. The ideal candidate is a hands-on HR professional who is comfortable working in a fast-paced, operational environment with a diverse workforce that may include hourly employees, supervisors, managers, and corporate staff. Experience in parking, hospitality, transportation, retail, facilities, or another high-volume service environment is highly valued.

FLSA Status: Full-TimeExempt

Reports to: HR Director & CEO

Location: Verona, NJ Corporate Office

Key Responsibilities

Employee Relations & Culture

• Serve as a trusted HR resource to employees and leadership.
• Partner with managers on employee relations, performance, disciplinary matters, and workplace concerns.
• Promote a positive, respectful, inclusive, and customer-focused culture.
• Conduct employee investigations and coach managers on communication and performance management.
• Develop initiatives to improve engagement, morale, recognition, and retention.

Recruiting & Staffing

• Oversee full-cycle recruiting for hourly, supervisory, management, and corporate positions.
• Partner with operations to forecast staffing needs and maintain appropriate staffing levels.
• Develop recruiting strategies and community/talent pipeline partnerships.
• Oversee interviews, background checks, offers, onboarding, and pre-employment requirements.
• Monitor hiring and turnover metrics and recommend retention strategies.

Onboarding, Training & Performance

• Oversee new-hire onboarding, required documentation, training, and certifications.
• Partner with operations on customer service, safety, leadership, and company training programs.
• Manage the performance review process and coach managers on feedback, documentation, and corrective action.
• Support performance improvement plans, career development, succession planning, and leadership development.
• Oversee HR recruiters.

HR Administration & Compliance

• Maintain accurate, confidential employee records and HR documentation.
• Ensure compliance with federal, state, and local employment laws and reporting requirements.
• Maintain employee handbooks, policies, procedures, and HR forms.
• Partner with payroll and accounting to resolve payroll and timekeeping issues.
• Support benefits administration, workers’ compensation, and leave administration.

Benefits & ACA Compliance

• Manage benefits administration for a primarily hourly and variable-hour workforce.
• Monitor ACA eligibility, measurement/stability periods, waiting periods, and employee hours.
• Partner with payroll, HRIS, brokers, carriers, and third-party administrators to ensure accurate eligibility, deductions, and reporting.
• Reconcile benefits and payroll data and resolve discrepancies.
• Oversee annual ACA reporting, including Forms 1094-C and 1095-C.
• Assist employees with medical, dental, vision, and other benefits questions.

Workforce & Operational Support

• Partner with parking and hospitality operations across multiple locations and shifts.
• Ensure consistent HR practices across all company locations.
• Analyze turnover, absenteeism, staffing, hiring, and engagement data.
• Provide leadership with HR reporting, recommendations, and workforce insights.
• Support organizational growth, new locations, restructuring, and operational initiatives.

Requirements

• Bachelor’s degree in Business, Human Resources, or related field.
• 7+ years of Human Resources Experience.
• Microsoft Office.
• Strong verbal and written communication skills.
• Payroll/HRIS systems experience, ADP Workforce Now preferred.
• Experience in parking, hospitality, transportation, retail, facilities, or another high-volume service environment preferred.
• Some weekend availability required.

Position Type/Expected Hours of Work

Regular working hours are Monday through Friday, 9:00 am – 5:00 pm—some weekend availability required. General office setting environment.

Company Description

APC Hospitality is a full-service hospitality company, providing valet parking, concierge, security, porter, front desk, shuttle, consulting, remote facility monitoring, directed/assisted parking, garage/lot management, ambassador greeter, and pool attendant service in the Northeast, Mid-Atlantic, and Southeast. APC offers hospitality services to luxury residential locations, special events, hospitals, medical facilities, universities, corporate facilities, and hotels. APC also provides shuttle and bus service, parking management systems, and consulting services in the areas of traffic flow logistics, space and parking management logistics for private and corporate complexes to developers, architects, and property managers. APC Hospitality was founded in 1985 and is based in Verona, New Jersey.

APC is an equal-opportunity employer. APC_ does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.