Staffing & Recruitment Coordinator (Always Best Care Vinings)

Job Description

Position Summary

We are seeking a compassionate and dedicated Staffing & Recruitment Coordinator to join our team at Always Best Care Senior Services -(Vinings/Smyrna, GA and surrounding areas). Staffing & Recruitment Coordinator keeps the office running, the schedule filled, and the caregiver pipeline full. This one role combines the duties of the Staffing Coordinator, Coordinator, Intake Coordinator, Office Manager/Coordinator, Receptionist, Business Clerk and Data Entry Operator, plus the recruitment and onboarding duties.

At Always Best Care, we believe great care starts with the people who provide it. Our caregivers are the heart of our business, and we're building a team of compassionate, dedicated individuals who want to make a meaningful difference in the lives of others. As a new, locally-owned agency, we're excited to create a workplace where caregivers feel valued, supported, and appreciated just as much as the clients we serve.

A personal message from our owner, Dr. Henny

\"I started Always Best Care because I have dedicated my life to helping people in need, first as a public school teacher, then as a public health scientist, and now helping those who are often most in need of assistance, our fellow senior citizens.\"

If you're looking for more than just a job and want to be part of a team where your work matters, your voice is heard, and caring for others is at the center of everything we do, we'd love to meet you!

Reports to

Owner / Administrator

Risk of exposure to bloodborne pathogens

Limited

Key Responsibilities

Recruitment & Hiring

Recruit, hire and retain qualified caregivers to maintain appropriate staffing levels.
Screen applicants based on credentials, qualifications, training and licensure.
Conduct personal interviews and skills testing with all applicants.
Obtain at least two written or verbal employment references and verify job history.
Verify education, experience, training, licensure or certification as required for each role.
Select and hire without regard to gender, race, age, creed, disability, sexual orientation or national origin, using a consistent, non-discriminatory process.
Help keep job descriptions consistent with recruitment and hiring practices and with state requirements.

Onboarding, Training & Personnel Files

Set up and maintain personnel files for all staff and contract caregivers.
Coordinate orientation for new hires, including an introduction to the agency, staff, and employee rules and responsibilities.
Track mandatory training and in-services; file certificates of attendance in each personnel file.
Ensure all employees meet mandatory employment requirements; send deficiency notices when items lapse.
Maintain master files of personnel evaluations and keep evaluation forms current.

Staffing & Scheduling

Schedule appropriately skilled caregivers to fill each case and enter scheduling information into the system.
Prepare the weekly field staff schedule and distribute copies.
Schedule replacement workers as needed; control and monitor all schedule changes.
Communicate schedule changes accurately and promptly between office and field staff.
Maintain a current client roster, logbooks and schedule sheets.
Check visit compliance against the master schedule once notes match charges; report problems to the supervisor immediately.
Report the weekly visit count to the supervisor.
Monitor caregiver punctuality, reliability and assignments; document performance concerns.

Intake & Client Coordination

Take telephone referrals and intake information; enter it into the system and route intake forms for admission approval.
Copy referral sheets for payroll/billing and the on-call coordinator as requested.
Communicate with clients and families on caregiver-related issues.
Maintain case management notes, including caregiver changes, service changes and complaints.
Document and report changes in client status, service needs and staff assignments.
Communicate routinely with contract agencies and community liaisons.

Office Administration & Reception

Greet visitors, answer phones and general questions, screen callers and deliver messages.
Type memos, correspondence, agendas and reports; schedule appointments and meetings.
Open, sort and distribute mail; handle copying and filing.
Input client and staff schedules and new client and employee information into the client management system.
Track verbal orders and forms signed by physicians, clients and caregivers.
Assist with payroll, billing, bookkeeping and ledger entry as assigned.
Maintain strict confidentiality of all client, personnel and office records.
Perform other duties as assigned.

Qualifications & Attributes

Required

High school diploma or equivalent; college degree preferred.
Two years of experience as a coordinator, office manager or in a related health field, preferably home care.
Experience interviewing and recruiting qualified applicants.
Computer literate; types accurately and uses office machines.
Light secretarial and bookkeeping skills.

Preferred

LPN or other healthcare background in home care.
Familiarity with state home care regulations and employment requirements.

Attributes

Skilled organizer who can manage office files, logbooks and staff schedules at once.
Polite, professional telephone manner; handles heavy phone volume.
Strong interpersonal and leadership skills with caregivers, clients and families.
Friendly, cooperative and welcoming with applicants, visitors and staff.
Self-confident with a positive attitude and commitment to goals.
Objective and fair, without personal bias toward individuals.
Maintains strict professional ethics, confidentiality and privacy.
Takes responsibility for own professional growth.

Staffing & Recruitment Coordinator