Sales & Operations Recruiter

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

General Position Summary

The Sales & Operations Recruiter plays a critical role in supporting the organization's talent acquisition strategy through full-cycle recruiting efforts primarily focused on field operations positions. This role partners closely with business leaders to attract, engage, and hire top talent across store operations, district leadership, and other sales-focused functions. As business needs evolve, the Sales & Operations Recruiter will also support corporate hiring initiatives across key operational departments, providing a flexible recruiting resource capable of identifying and securing high-quality talent throughout the organization.

The ideal candidate thrives in a fast-paced environment, can successfully manage high-volume recruiting while maintaining exceptional candidate experiences, and possesses the ability to pivot between retail and corporate recruitment needs.

Principal Duties & Responsibilities

Embody, uphold, and champion Lids Core Values: Leadership, Integrity, Dedication, and Service in all work performed, interactions, and communications.
Manage the full-cycle recruitment process for retail store positions from requisition approval through offer acceptance and onboarding support.
Develop and maintain candidate pipelines for retail management, district leadership, and hard-to-fill field positions.
Partner with District Managers, Regional Directors, Human Resources, and business leaders to understand staffing needs and recruitment priorities.
Conduct candidate sourcing through job boards, social media, networking, referrals, community outreach, and proactive talent mapping.
Screen, interview, and evaluate candidates to ensure alignment with position requirements, company culture, and long-term success.
Coordinate and facilitate interview scheduling, candidate communications, offer preparation, and hiring documentation.
Track recruiting activity and hiring metrics, including time-to-fill, candidate quality, offer acceptance rates, and source effectiveness.
Maintain compliance with federal, state, and local employment laws, pay transparency requirements, and company hiring practices.
Provide an exceptional candidate and hiring manager experience throughout the recruitment lifecycle.
Support retail grand openings, new market expansion initiatives, and strategic hiring projects as needed.
Assist with corporate recruitment efforts for professional, administrative, and exempt positions when business needs require additional support.
Partner with hiring managers to develop job descriptions, recruiting strategies, interview processes, and candidate evaluation tools.
Participate in job fairs, hiring events, college recruiting initiatives, and employer branding activities.
Leverage applicant tracking systems, recruiting technologies, and reporting tools to effectively manage recruitment activity.
Stay informed on labor market trends, competitive hiring practices, and talent acquisition best practices.

Job Required Knowledge and Skills

Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
1-3 years of progressive recruiting experience.
Experience with high-volume recruiting environment.
Proven success managing multiple open requisitions simultaneously.
Strong knowledge of full-cycle recruiting processes and sourcing techniques.
Ability to effectively manage high-volume recruiting activity while maintaining attention to detail.
Strong interviewing and candidate assessment skills.
Excellent written and verbal communication abilities.
Ability to build trust and credibility with candidates, hiring managers, and business leaders.
Strong organizational and time management skills with the ability to prioritize competing demands.
Experience utilizing applicant tracking systems and recruiting technologies.
Ability to analyze recruiting data and use metrics to drive decision-making.
Knowledge of employment laws and recruiting compliance requirements.
Proficiency in Microsoft Office and related business applications.
Ability to work independently while collaborating effectively across teams.

Preferred Qualifications

Experience recruiting within a multi-unit retail organization.
Corporate recruiting experience for exempt, professional, or specialized business functions.
Experience supporting both retail and corporate hiring within the same organization.
Experience utilizing UKG Recruiting or similar ATS platforms.
HR certification (SHRM-CP, PHR, or equivalent).
Experience supporting employer branding and recruitment marketing initiatives.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options
Bonus eligibility depending on position level

Physical Demands & Requirements

Ability to operate a computer and work with digital systems for extended periods.
Ability to communicate verbally and visually with internal teams and stakeholders.
Ability to work in an office or remote environment with frequent task deadlines.
Ability to occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception
This position requires less than 10% travel
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Work Environment

Onsite office work environment.
Standard business hours from 8 a.m. – 5 p.m., flexibility may be provided upon request.

ADDITIONAL INFORMATION

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.