The Recruiting & Workforce Mobilization Lead is responsible for developing and executing the recruiting strategy required to rapidly build, mobilize, and maintain a high-performing Customer Quality Assurance (CQA) workforce. This role oversees the full recruitment lifecycle, workforce readiness planning, personnel processing, onboarding, and deployment activities while ensuring alignment with workforce management forecasts and operational requirements.
Key Responsibilities
- Develop and execute high-volume recruiting and sourcing strategies to support workforce growth objectives.
- Manage the full recruitment lifecycle, including candidate sourcing, screening, interviewing, selection, offer management, onboarding, and deployment.
- Coordinate suitability determinations, background investigations, and personnel-processing activities.
- Partner with Workforce Management (WFM) and operations teams to align hiring cohorts with forecasted staffing needs and training schedules.
- Establish and maintain reserve candidate pipelines to mitigate attrition, absenteeism, and training fallout.
- Track and analyze recruiting metrics, including candidate conversion rates, time-to-fill, hiring velocity, attrition, and workforce readiness.
- Support rapid workforce ramp-up efforts and controlled workforce ramp-down activities as contract requirements change.
- Ensure compliance with company policies, client requirements, and applicable federal regulations throughout the hiring process.
- Drive continuous improvement initiatives to enhance recruiting efficiency and candidate experience.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- Minimum of 7 years of recruiting, talent acquisition, or workforce mobilization experience.
- Demonstrated success managing high-volume recruiting initiatives.
- Strong experience with candidate pipeline management and workforce planning.
- Proven ability to manage multiple recruiting priorities in a fast-paced environment.
- Excellent communication, organizational, and stakeholder management skills.
- Strong analytical skills with the ability to interpret recruiting metrics and drive data-informed decisions.
Preferred Qualifications
- Experience rapidly mobilizing contact center, customer service, or BPO workforces.
- Experience supporting federal contracts and suitability/background-processing requirements.
- Knowledge of workforce management forecasting and staffing models.
- Experience with applicant tracking systems (ATS), recruiting analytics platforms, and HRIS tools.
Key Performance Indicators (KPIs)
- Time-to-fill
- Candidate conversion rates
- Offer acceptance rates
- Workforce readiness and deployment success
- Attrition and retention rates
- Recruiting pipeline health
- Staffing forecast attainment
Why Join Us?
This is a high-impact leadership role responsible for ensuring the organization can quickly recruit, onboard, and deploy qualified personnel to meet dynamic operational demands. The ideal candidate thrives in a fast-paced environment and has a proven track record of building scalable recruiting programs that support rapid workforce growth.
Position Contingency Notice
This position is being recruited in support of an upcoming federal contract opportunity and is contingent upon contract award, funding, and final client approval. ITCON Services is proactively identifying qualified candidates in anticipation of the program's potential start. Candidates selected for consideration will be kept informed regarding the anticipated timeline and status of the opportunity throughout the recruitment process.