- We are looking for a Recruiting Coordination Lead that is the conductor of the candidate experience
- You believe that coordination is a performance art—part logistics, part hospitality, and part strategy
- You will lead, mentor, and inspire a growing team of Recruiting Coordinators, ensuring that as Zipline scales, our candidate touchpoints remain seamless, personal, and high-touch
- You have a “hands-on” leadership style, operating with high energy, extreme ownership, and a relentless commitment to helping our candidates and hiring managers feel supported from first screen to final offer
- Team Leadership & Mentorship: Lead, coach, and develop our Recruiting Coordination team. Set clear performance standards, manage capacity planning, and provide daily support to ensure the team is balanced, engaged, and performing at their best
- Candidate Experience Ownership: Serve as the final escalation point and “experience champion.” Ensure every candidate—from initial screen to final onsite—receives a premium, high-touch experience that reflects Zipline’s values
- Operational Execution: Oversee the day-to-day logistics for our high-volume hiring pipelines. Ensure the team is moving with precision, speed, and accuracy in high-pressure environments
- Recruiter & Stakeholder Partnership: Act as the primary bridge between the Coordination team and Recruiting Partners. Ensure RCs are effectively embedded in their respective hiring squads and are proactive partners to our Hiring Managers
- Performance & Quality Assurance: Track team metrics (e.g., scheduling speed, interview panel health, NPS) to ensure we are meeting our internal SLAs. Foster a culture of high accountability where feedback is sought, used, and acted upon
- Onboarding & Training: Own the onboarding experience for new RCs — building ramp plans and training materials to get new hires up to speed quickly
- Cross-functional Collaboration: Partner with People Ops, IT, Facilities, Executive Assistants, etc
- Process Adoption: Own the execution of recruiting workflows to maintain data integrity and consistency- You thrive in an environment that prizes extreme ownership, low ego and continuous improvement
- 4+ years of experience in Recruiting Coordination or high-volume scheduling, with a proven track record of mentoring or leading a team of coordinators
- You possess an incredible eye for detail and identify when a process is failing and coach your team on how to bridge the gap
- Experience in fast-paced environments where priorities shift daily. You remain composed under pressure and know how to mobilize a team during hiring surges
- You are a strong communicator who builds credibility quickly with Recruiters, Hiring Managers, and executive candidates alike
- Strong understanding of applicant tracking systems and scheduling tools relevant to recruiting coordination
- Familiarity with global or multi-timezone coordination
- Previous experience directly managing a group of recruiting coordinators in a fast paced environment during hyper growth
- Mastery of Greenhouse and GoodTime (or similar scheduling automation tools). You know these systems inside and out and can troubleshoot issues for your team on the fly