Who you are
- Proven track record in talent acquisition operations management, with deep expertise scaling scheduling logistics, SLA compliance, and coordination workflows
- Hands-on builder mentality, comfortable establishing processes, reporting structures, and system configurations from scratch in high-growth environments
- Proven experience building and running recruiting programs or events (University, hiring events, employer branding, or similar)
- Demonstrated experience designing and implementing candidate and hiring manager experience surveys, tracking Net Promoter Score (NPS), and leveraging feedback to improve recruiting processes
- Expertise in Greenhouse ATS system administration, data structure management, data governance, and third-party recruiting tool integrations
- Proven experience with centralized internal knowledge bases, intranets, or wikis (e.g., Confluence, shared drives)
- Strong project management skills with a track record of successfully implementing scalable operational processes across a talent function
- Strong analytical capabilities and communication skills, with demonstrated success translating complex talent analytics and SLA performance into clear narratives for leadership
- Dedicated people leader with a strong passion for mentoring, developing, and managing talent coordinators to deliver world-class candidate and manager experiences
- Bachelor's degree (or equivalent) in Human Resources, Business Administration, or a related field
- At least 6 years of experience in talent acquisition with a dedicated focus on TA operations, recruiting system administration, data integrity, and analytics
- At least 2 years of experience directly managing people, preferably within a recruiting or talent operations environment
- Proven track record of implementing and integrating new programs, processes, or tools within a recruiting function while managing continuous change in a high-growth environment
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
What the job involves
- The Manager, Talent Acquisition Operations will drive operational excellence, use of recruiting systems infrastructure, and actionable analytics to support Apptronik's rapid growth
- Operating as a hands-on builder and leader, this role owns our day-to-day recruiting systems cadence, scheduling logistics at scale, Greenhouse ATS architecture, Service Level Agreements (SLAs), and data integrity standards
- You will keep our recruiting engine running seamlessly, elevate candidate and hiring manager experiences, and lead and develop a high-performing talent coordination team
- Lead the day-to-day coordination operating cadence, scaling scheduling logistics workflows and enforcing SLA compliance across the recruiting function to ensure high-speed execution and seamless candidate and hiring manager experiences
- Establish, document, and maintain Standard Operating Procedures (SOPs), SLAs, and team workflows in our internal knowledge base to scale interview capacity effectively during periods of rapid growth
- Provide direct leadership, coaching, and professional development to the talent coordination team, driving operational excellence across ATS workflows and candidate logistics
- Establish performance standards, manage team capacity, and cultivate a collaborative, highly organized team culture
- Design, launch, and manage recruiting programs and events (University, hiring events, employer-branding initiatives, and similar TA-led programs) from concept through execution
- Develop, roll out, and manage candidate and hiring manager feedback surveys and Net Promoter Score (NPS) mechanisms to continuously measure and elevate the hiring experience
- Build and scale recruitment training for hiring managers, interviewers, and interview panels — including onboarding new interviewers, structured interview training, and ongoing enablement materials
- Own the centralized repository of enablement and training content, ensuring it stays current as processes and tools evolve
- Architect, build, and maintain TA metrics reporting and dashboards — covering time-to-hire, pipeline health, sourcing channel efficiency, candidate and hiring manager NPS, SLA adherence, and executive-level KPIs
- Manage and optimize our recruiting technology stack, serving as primary administrator for Greenhouse ATS structure, system integrations, and operational workflows
- Establish rigorous data governance and data integrity standards across all systems to ensure accurate, trustworthy recruiting insights and compliance
