OVERVIEW
The Human Resources Specialist – Talent Partner serves as a strategic business partner with primary focus on attracting, developing, engaging, and retaining high-performing talent across all areas of the Bank with primary focus on the Retail Banking division. The Specialist will be responsible for developing and executing the Bank’s talent acquisition function, including full-cycle recruiting, candidate sourcing, interviewing, selection decision-making, onboarding, and career development. This role ensures that talent selected aligns with the Bank’s culture, service expectations, and business needs. In partnership with the Human Resources Manager, the Specialist translates the business priorities into proactive workforce planning, targeted talent pipelines, and onboarding and retention initiatives that support branch staffing, customer service, and long-term talent needs. The position also supports recruitment marketing, talent pipeline development, community and school partnerships, applicant tracking, reporting, and related Human Resources initiatives while ensuring a high level of service, confidentiality, accuracy, and compliance with established policies, procedures, and regulatory requirements.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES
- Manages the full recruitment lifecycle for assigned positions, including job analysis, job description review, requisition support, internal and external posting, candidate sourcing, screening, interviewing, selection decision-making, offer, pre-employment checks, onboarding, and career development.
Job analysis
Candidate assessment(s)
Job description
Candidate selection
Internal and external job posting
Candidate notification
Advertising
Applicant tracking
Candidate sourcing
Extending job offer
Candidate pre-screen
Reviewing pre-employment credit check and background check
Candidate interview
Onboarding new hire
- Partners with hiring managers to develop effective recruiting strategies, clarify position requirements, evaluate candidate qualifications, and support timely, consistent, and well-documented hiring decisions. Collaborates with Retail Banking leadership and the Human Resources Manager to forecast branch staffing and skill needs, establish recruiting priorities, and develop workforce plans aligned with service expectations, business growth, and anticipated vacancies.
- Maintains and manages job postings, recruitment advertising, candidate records, interview documentation, and applicant tracking system activity to ensure accurate, timely, and compliant recruiting records.
- Coordinates candidate communications, scheduling, status updates, disposition notifications, and other touchpoints to provide a professional, responsive, and positive candidate experience.
- Oversees recruitment marketing and outreach initiatives, including career fairs, school and community events, employee referrals, social media efforts, and other activities that promote the Bank as an employer of choice.
- Develops and maintains relationships with colleges, universities, high schools, workforce development partners, community organizations, and other external sources to strengthen the Bank’s talent pipeline. Builds targeted pipelines for recurring and difficult-to-fill Retail Banking positions and partners with Retail Banking leadership to identify skill requirements and support internal career pathways and succession planning. Develops and maintains career pathing for all positions and partners with managers to create individual development plans that support internal mobility, succession readiness, and employee growth.
- Coordinates onboarding activities for new hires, including Welcome Day preparation, new hire communications, required documentation follow-up, and coordination with hiring managers to support a smooth transition into the organization. Partners with Retail Banking managers and training resources to align branch onboarding plans and early check-ins with role expectations, customer service standards, and required learning.
- Administers new hire surveys and gathers feedback to assess the onboarding experience, identify trends, and recommend improvements to the Human Resources Manager. Reviews aggregate Retail Banking onboarding and employee feedback to identify retention opportunities and partners with Retail Banking leadership and the Human Resources Manager to recommend and support engagement and retention initiatives. Conducts stay interviews and retention discussions to identify engagement opportunities, address retention risks, and support employee development.
- Oversees internship program coordination and supports temporary staffing needs, including posting, candidate communication, selection support, onboarding, and manager follow-up.
- Tracks, analyzes, and reports recruiting activity and outcomes, including candidate pipeline, time-to-fill, interviews, offers, hires, sources of hire, and other metrics that support workforce planning and process improvement. Analyzes Retail Banking vacancy, turnover, and early retention trends; shares actionable recommendations with Retail Banking leadership and the Human Resources Manager; and monitors results of agreed-upon staffing and talent initiatives. Builds and tracks leadership bench strength across the retail network and incorporates talent and succession insights into workforce planning recommendations.
- Maintains and standardizes the Bank’s job description library in partnership with managers to ensure job descriptions are accurate, current, and aligned with role responsibilities and recruiting needs. Supports performance management and employee development discussions with managers and ensures career development resources are aligned with position requirements and organizational needs.
- Supports Affirmative Action Plan activities, equal employment opportunity tracking, and related reporting requirements by maintaining accurate applicant and hiring data.
- Stays current with recruiting trends, sourcing tools, employment law considerations, candidate experience best practices, and regulatory requirements that impact talent acquisition.
- Promotes the Bank’s products and services and maintains an active participation in community affairs.
- Responsible for adhering to bank policies and procedures related to regulatory compliance requirements applicable to the job function.
- Performs related and unrelated duties as may be required.
JOB REQUIREMENTS
Minimum Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field required; Associate’s degree with relevant coursework, training, and experience may be considered.
- 5 or more years of experience in Human Resources, Talent Development, Learning & Development, Recruiting, Retail Banking, Branch Leadership, or Workforce Planning.
- Experience in recruiting practices, candidate screening, interview coordination, onboarding processes, and general human resources policies and procedures.
- Experience with succession planning and leadership development.
- Experience in facilitating training, coaching, and/or employee development programs.
- Proficiency in Microsoft Office applications (Word, Excel)
- Experience using applicant tracking systems (ATS), HRIS/HCM platforms, and electronic recruiting tools
- Strong organizational, written and verbal communication, interpersonal skills with high attention to detail and confidentiality.
- Ability to travel and work evenings or weekends as needed.
Preferred Qualifications
- Experience with ADP or similar HCM systems
- Experience supporting full-cycle recruiting processes
- Experience in a banking, financial services, or other regulated environment.
SUPERVISORY SCOPE
None
INDEPENDENT ACTION
Develops short-term plans and objectives aligned with Bank-wide policies and strategic priorities; partners with Retail Banking leadership to recommend workforce and talent initiatives and coordinates implementation within approved priorities and authority; escalates complex policy interpretations or exceptions to the Human Resources Manager.
