Director, Talent Acquisition

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Talent Acquisition is a member of the HR Leadership Team, reporting to the VP, Human Resources, develops and leads the strategy and delivery of talent acquisition across the USO’s global operations. This position leads and develops the recruiting team, partners with executive and regional leadership on workforce planning that to meet staffing needs, and while managing the search process for senior level positions. The Director oversees effective, consistent, and compliant hiring practices that address the complexities of international and military-connected operations, strengthens the USO’s employment brand, and contributes to broader HR initiatives supporting employee experience and organizational effectiveness. The Director also develops, analyzes and reports key performance metrics relative to time to fill, internal mobility, cost of hire and other metrics as appropriate.

Principal Duties and Responsibilities (Essential Duties)

Lead the development and implementation of the USO’s global talent acquisition strategy, align recruiting priorities, resources, and service standards with organizational goals and anticipated staffing needs. Establish performance measures and use results to improve recruitment effectiveness, hiring outcomes, and the candidate and hiring manager experiences

Lead the recruitment process, including sourcing, candidate evaluation, selection, and hiring, to ensure consistent, compliant, timely, and cost-effective practices across USO operations. Advise hiring managers on selection strategies and manage all recruitment activities for senior-level positions.*

Oversee and coordinate international recruitment and hiring requirements in partnership with regional leadership, HR colleagues, legal counsel, and appropriate military authorities. Guide the recruiting team and hiring managers through foreign-national hiring, work authorization, SOFA-related requirements, international travel orders, and military installation access processes to support compliant and timely placement of staff.*

Oversee and monitor post-offer/pre-hire activities including but not limited to reference, background checks that include, criminal, education and driving, ensuring consistency and compliance with fair hiring regulations and practices.

Develop and manage an organization-wide sourcing and networking plan to ensure strong knowledge of potential candidates in the marketplace. Maintain external relationships with, staffing agencies and consulting firms to assist with maintaining a pipeline of candidates to match anticipated hiring needs.*

Lead the continuous development, upkeep and maintenance of the USO Employment Brand. Provide instruction and guidance to HR team, Regional Leadership and Hiring Managers related to effective implementation of an employee value proposition, skill/talent evaluation, and behavioral interviewing techniques.

Lead, manage, and develop the recruiting team, establishing priorities, allocating workloads, setting performance expectations, and providing ongoing coaching and feedback. Build team capability to support complex international hiring and senior-level searches, and hold staff accountable for recruitment results and service to candidates and hiring managers.*

Develop and manage the recruitment budget, monitor expenditures, and evaluate the effectiveness of recruiting investments. Oversee relationships with search firms, staffing agencies, job boards, and other recruitment vendors, including vendor selection, contract coordination, and performance evaluation.*

Lead the organizations Great Place to Work initiatives that includes working with outside vendors and consultants to survey global staff. Participate with HR leadership to analyze and coordinate organization-wide action planning in order to improve the employee experience.

Work across departments within the organization to develop and maintain the USO career site and takes a lead role in developing the USO’s employee value proposition.*

Prepare, analyze, and present recruitment metrics, including time to fill, time to hire, offer acceptance rates, sourcing effectiveness, and vacancy trends. Use findings to identify staffing risks, evaluate recruitment performance, and recommend improvements to hiring strategies and processes. Partner with HR colleagues to assess early retention and hiring outcomes, and provide recruitment data to support EEO-1 and other required reporting.*

Other duties as assigned.

This is an in-person position located in Arlington, VA.

Job Specifications - minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.

• Bachelor’s Degree in Human Resources, Business, or related field. Master’s Degree and/or SPHR certification preferred.
• 10+ years work experience in a Global Talent Acquisition leadership role, including 5+ years in a supervisory capacity.
• Relevant experience as a Director, Talent Acquisition or equivalent in a non-profit, military, multicultural and/or global organization preferred
• Experience with recruiting, global pay and benefits practices for Italy, Korea, Japan, and UAE (Dubai & Abu Dhabi).
• Experience with SOFA agreements, USFK Regulation 690 1, JAFZA Agreements, International Travel Orders, DOCPER process and military ID process strongly preferred.
• In-depth knowledge of fair hiring practices and employment regulations. Familiarity with international hiring processes and standard rewards packages (i.e. relocation, housing, etc.) preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Project management and budgeting experience.
• Demonstrated initiative/self-starter, with the ability to quickly and easily adapt to changing organizational needs.
• Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and a variety of HRIS and Applicant Tracking Systems. Familiarity with UKG and ClearCompany preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Details

• The salary range for this position is $163,200-$214,200.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• This is an in-person position located in Arlington, VA.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.