Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours
40
Work Shift
Days (United States of America)
Primary Function/General Purpose of Position
The Manager of Centralized Staffing & Scheduling is responsible for the daily
operations of the staffing and scheduling department as part of the Resource
Optimization Centers (ROC) at the market level. Ensures optimal utilization of
personnel by coordinating surgical schedules with physician availability, patient
needs, and operating room capacity, while managing staff assignments and
addressing scheduling conflicts to maintain smooth surgical operations.
Essential Job Functions
- Manage the daily operations of the scheduling and staffing department. Select, hire, train, and coordinate staff, review employee performance, and apply organizational work standards to daily operations.
- Coordinate the daily activities of the team to ensure required work is
appropriately prioritized and resourced.
- Serve as an escalation point for exceptions and issues; coordinate with scheduling operations and leadership on scheduling issues and workflow changes. May assist scheduling staff with complex and disgruntled patient situations, investigating scheduling or template variances, and managing urgent or emergent situations.
- Recommend, develop, and implement workflow and process changes, focusing on continuous process improvement and waste elimination. Support staff in the implementation of changes; monitor and analyze the impact of change.
- Communicates with physicians, nurses, administrators, and other departments to coordinate needs of the scheduling department and address potential conflicts.
- Track key metrics such as surgical case volume, cancellation rates, and staff
utilization to identify areas of improvement.
- Provides reports as needed to the office manager. Follows the scheduling policy and utilizes troubleshooting skills to resolve patient scheduling issues/ conflicts. Ensures others are in alignment with following established process and procedures.
Education
Associate’s degree in Business, Data Management, or Related Field (preferred)
Work Experience
3 years of experience with staffing/ scheduling software in a 24/7 healthcare setting (required)
EPIC Electronic Health Record (preferred)
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department
Resource Optimization Center (ROC) - St. Rita's
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [recruitment@mercy.com](mailto:recruitment@mercy.com). If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [recruitment@mercy.com](mailto:recruitment@mercy.com).