Summary
The Care Manager, Recruitment is responsible for recruiting and onboarding clients and caregivers and developing and managing relationships with professional and community referral sources to promote JEVS Care at Home services. This role is responsible for the business development, onboarding and retaining authorization for new clients and their caregivers, and maintaining a caseload of all new clients recruited for the first 30 days of service, to ensure retention and satisfaction with the onboarding process. The Care Manager, Recruitment will identify and work with community providers, healthcare organizations, service coordination entities, Veterans assistance groups and the general public to grow and maintain the Managed Care Organization, Private Pay, VA Business lines of business. The Care Manager, Recruitment will possess a background in high-level account development and management that leads to organizational growth, demonstrate strong communication skills, excellent customer service, and ability to work in a fast-paced environment. This role will report to the Area Director.
Responsibilities
- Generate qualified referrals and increase monthly client starts.
- Develop and maintain strategic referral relationships with community organizations/providers, service coordination entities, MCO’s, Veterans groups, Assisted Living facilities, physicians and other healthcare professionals and the general public who refer clients and their families to in-home care services to build JCAH network and increase JCAH’s presence in the community.
- Conduct field visits, community presentations, networking activities, and inside sales follow-ups.
- Educate prospective clients on home care services, waiver eligibility, and enrollment resources.
- Maintain accurate referral records, pipeline updates, and outreach activity reports.
- Meet established business development goals, including referral volume, conversion rates, new starts, and relationship development.
- Build and manage sales and business development within assigned office(s), based on budget goals, office needs, and setup.
- Collaborate with Operations teams regarding pending clients along with new Caregiver employee starts. Complete all phases of the onboarding cycle and manage recruiting life cycle from application to orientation.
- Maintain ATS and HRIS databases of employee and prospective employee information. Enter information and update relevant databases through each phase of the hiring process.
- Hold a caseload of all newly recruited clients for their first 30 days. Primarily responsible for re-staffing cases within the first 30 days, in order to ensure retention and satisfaction.
- Follow up with previously recruited clients within the 90 days of start of services to ensure satisfaction and retention.
Required Education and Experience
- Associate's degree in Business Administration or related field preferred.
- Minimum of 5 years of home care sales experience, marketing, business development or related field preferred.
- Familiarity with MAXIMUS assessment and enrollment procedures.
- Experience developing and maintaining professional relationships with MCOs, service coordinators, and community referral partners.
- Knowledge of Applicant Tracking systems, CRMs (specifically Monday.com), DocuSign and HHAExchange required.
- Proven ability to generate new leads through community outreach, networking, canvassing, cold calling, and scheduled appointments.
- Proficient in Microsoft Office.
- Bi-lingual preferred.
- Must have own car, valid driver’s license, and insurance.
Physical Requirements
May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions.
Benefits
- Heath insurance
- Dental insurance
- Life insurance
- Generous paid time off
- Retirement benefits
The base pay for this position ranges from $50,000 to $60,000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.
For more information about JEVS Care at Home, please visit our website: jevsathome.org
At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.
Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Care at Home employees, our community partners, and the individuals we serve.
Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.
JEVS Care at Home is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.