About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Driver Recruiting Processor

United Road Services is seeking an experienced Driver Recruiting Processor to manage driver qualification and processing requirements for both Company Drivers and Independent Contractors.

This position is responsible for reviewing applications, completing employment verifications, ensuring Driver Qualification Files (DQFs) are accurate and complete, coordinating required screenings, and processing tractor and equipment documentation for Independent Contractors.

The ideal candidate brings strong technical knowledge of DOT/FMCSA requirements, hands-on experience in transportation driver processing, and the ability to independently manage multiple files while collaborating with Recruiting, fellow processors, Safety, Risk/Permits, and Onboarding to support a timely and compliant qualification process.

Key Responsibilities

Driver Qualification & Processing

Review and process Company Driver and Independent Contractor applications, ensuring completeness and alignment with company qualification standards.
Conduct and document Verifications of Employment (VOEs), including previous employer outreach, follow-up, and resolution of discrepancies.
Prepare, review, and maintain Driver Qualification Files (DQFs), ensuring all required documentation is accurate, complete, and compliant with applicable DOT/FMCSA regulations.
Obtain, review, and process Motor Vehicle Records (MVRs), Pre-Employment Screening Program (PSP) reports, background screenings, and other required qualification documentation.
Coordinate required pre-employment drug testing, medical certification documentation, and applicable Drug and Alcohol Clearinghouse requirements.
Identify missing information, inconsistencies, or potential qualification concerns and coordinate resolution with the appropriate stakeholders.

Independent Contractor Tractor & Equipment Documentation

Collect, review, and process required Independent Contractor tractor documentation, including registration, cab cards, proof of ownership or lease, insurance certificates, and applicable inspection records.
Verify tractor information, including Vehicle Identification Numbers (VINs), unit details, ownership information, and other required equipment documentation.
Coordinate the collection and completion of Independent Contractor equipment lease agreements and related documentation.
Review submitted documentation for completeness, accuracy, expiration dates, and consistency with company requirements.
Follow up with Independent Contractors to resolve missing, expired, or inconsistent tractor documentation.
Collaborate with Safety, Risk/Permits, and Onboarding to facilitate the review and completion of equipment requirements before activation.
Maintain accurate and organized tractor and equipment records within designated company systems.

Cross-Functional Collaboration & Workflow Management

Partner closely with recruiters to monitor applicant progress, communicate outstanding requirements, and facilitate timely processing.
Collaborate with fellow processors to maintain consistent workflows, documentation standards, and processing practices.
Coordinate with Safety and Risk/Permits to address driver and equipment qualification questions requiring departmental review.
Work with the Onboarding team to ensure driver and equipment documentation is complete before the next stage of onboarding.
Communicate professionally with applicants, previous employers, vendors, and internal stakeholders to resolve outstanding requirements.
Manage multiple active driver files, prioritize time-sensitive requirements, and proactively identify potential processing delays.

Systems, Accuracy & Process Improvement

Maintain accurate and timely applicant records, qualification documentation, and processing statuses in Tenstreet and other internal systems.
Ensure driver and equipment documentation is properly organized, accessible, and maintained in accordance with company procedures.
Monitor assigned files and follow up on outstanding requirements to support established processing timelines.
Identify opportunities to streamline workflows, improve documentation accuracy, and reduce unnecessary processing delays.
Support quality reviews, reporting initiatives, and continuous improvement efforts within the Capacity Development department.

Required Qualifications

Minimum of three years of experience in CDL driver recruiting processing, driver qualification, or a closely related transportation compliance function.
Working knowledge of DOT/FMCSA driver qualification requirements, including DQF documentation and employment verification procedures.
Experience processing VOEs, MVRs, PSP reports, background screenings, and other driver qualification documentation.
Familiarity with transportation recruiting systems, applicant tracking systems, or driver qualification management platforms.
Demonstrated ability to independently manage multiple driver files while maintaining accuracy and meeting deadlines.
Strong organizational, analytical, and problem-solving skills, with excellent attention to detail.
Ability to identify documentation discrepancies and coordinate timely resolution with internal and external stakeholders.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications and electronic document management systems.

Preferred Qualifications

Direct experience processing both Company Drivers and Independent Contractors.
Hands-on experience with Tenstreet.
Experience reviewing and processing Independent Contractor tractor documentation, including registration, insurance, ownership or lease agreements, and inspection records.
Familiarity with owner-operator equipment leasing requirements and tractor qualification processes.
Experience working with established, multi-location transportation or trucking companies.
Advanced understanding of DOT/FMCSA requirements and transportation onboarding procedures.
Demonstrated experience improving processing efficiency, documentation accuracy, or onboarding workflows.
Experience in a high-volume driver recruiting or qualification environment.

What Success Looks Like

Driver Qualification Files are accurate, complete, and maintained in accordance with applicable regulations and company standards.
VOEs, screenings, and required qualification documentation are processed promptly and accurately.
Independent Contractor tractor documentation is complete and appropriately coordinated for review before activation.
Recruiters, processors, Safety, Risk/Permits, and Onboarding receive timely and accurate updates on outstanding requirements.
Potential qualification issues and documentation discrepancies are identified and addressed early.
Processing delays are minimized without compromising compliance or documentation quality.
Consistent processing practices contribute to a more efficient, reliable, and scalable onboarding operation.

Location: Plymouth, MI (on-site)

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

BCBS PPO Medical with Telehealth
Delta Dental
NVA Vision
Company Paid Life and AD&D
Supplemental Life
Dependent Life
Short-Term Disability
Employee Assistance Program (EAP)
New Vehicle Supplier Discounts

Financial Benefits

401(k) with Company Match

Work-Life Balance

PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
6 Paid Holidays

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