Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Outreach & Recruitment Coordinator conducts community outreach to inform providers about services offered, eligibility criteria, how to refer, and explores prospective participants. Outreach activities include but are not limited to small group meetings, presentations, tabling events, and regularly scheduled email and phone contact with community partners. The Outreach and Recruitment Coordinator reports to the Healthy Minds Program Manager, and in their absence, the Clinical Director.

Strategic/Transformational Duties and Responsibilities

Responds to clients using agency, contract and program policies and procedures.
Advocates for services and resources for families
Assist and participate in research activities required for grant sourcing and proposals.
Conduct outreach to community partners to make them aware of the Healthy Minds program.
Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional Duties and Responsibilities

Develop a knowledge base of prospective referral sources, and build and maintain relationships with those identified
Conduct outreach activities with community providers via email, phone, and in person to provide information about eligibility criteria, services provided, and how to refer to the Healthy Minds program and other S4KF programs
Track Outreach and Recruitment as well as Information and Referral activities and efforts to be submitted monthly.
Successfully complete training programs required for program adherence and participant support.
Receive and enter referrals made via phone, fax, or email
Contact prospective participants and/or their guardian to complete initial screening to determine eligibility and, if eligible, offer and explain Healthy Minds services
Correspond with referral sources to gather information necessary to determine eligibility
Confer with Program Manager to determine appropriateness of referrals to the Healthy Minds Program
Manage client data in the Electronic Health Record to include successful and attempted contacts
Assess prospective participant and family needs and take proactive steps to provide information for applicable community support when needed
Meet with Program Manager for regularly scheduled individual supervision
Participate in weekly Case Staffing meetings with the Healthy Minds team
Coordinate with the Program Manager to assign new participants to Healthy Minds Primary Clinicians
Develop a comprehensive understanding of all internal and community programs and services available to clients, and maintain an awareness of changes in program/service offerings and requirements
Recognize and act on reportable events and determine appropriate course of action in emergency or high-risk situations under the coaching and guidance of the Program Manager
Performs other such duties as may be assigned by the Healthy Minds Program Manager or Clinical Director.

Required Competencies

Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

Master’s Degree in a social service field preferred
Bachelor’s Degree in a social service field
Minimum of 3 years of experience providing behavioral health services and community outreach activities

Knowledge, Skills and Abilities

Bi-Lingual (Spanish/English) preferred
Strong analytical ability and proficiency with applicable technologies and software utilization.
Effective presentation, written and verbal communications skills.
Knowledge of community resources.
Ability to collect and evaluate data.
Ability to prepare reports relating to clients.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to problem solve.
Ability to organize and prioritize work.
Skill in operating Windows based computer operating programs.
Knowledge of and compliance with HIPAA regulations.
Have knowledge of and compliance with the policies and procedures of the Agency.
Team player who is passionate about the agency’s mission.
Committed to collaboration and partnership building

Physical Demands/Working Conditions

Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.

Travel: Daily; Local travel for client visits.

Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events. In addition, there are on-call hours.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Open roles (1)