Talent Acquisition Partner, Contact Center Recruiting

Location: Mesa/Phoenix, AZ (Onsite)

About Serenity

Serenity Healthcare is one of the fastest-growing healthcare organizations in the country, operating more than 40 clinics across multiple states and continuing to expand rapidly. We provide life-changing treatments for individuals struggling with depression, anxiety, and other mental health conditions through innovative therapies including TMS, ketamine infusion therapy, and medication management.

The Opportunity

Serenity Healthcare is seeking a Talent Acquisition Partner to support the growth of our contact center operations in Arizona and Texas. This role will focus on high-volume recruiting for Patient Care Coordinators, Team Leads, Supervisors, and other customer-facing contact center positions.

We are looking for a recruiter who has successfully recruited high-volume call center, customer service, collections, inside sales, healthcare scheduling, or similar operational teams. This role is ideal for someone who enjoys building candidate pipelines, moving quickly, and partnering closely with leaders to fill critical positions that directly impact business growth.

What You'll Own

Full-cycle recruiting for contact center and customer-facing operational roles
Building and maintaining talent pipelines for high-volume hiring needs
Sourcing candidates through job boards, referrals, networking, and direct outreach
Screening and interviewing candidates to assess experience, professionalism, communication skills, and culture fit
Partnering with contact center leadership to understand staffing needs and hiring priorities
Managing recruiting activity, candidate flow, and hiring metrics within the ATS
Supporting hiring initiatives tied to the expansion of Serenity's contact center operations
Delivering an exceptional candidate experience throughout the hiring process
Participating in recruiting events, job fairs, and local talent attraction efforts as needed
Continuously improving recruiting processes to increase hiring speed and quality

What Success Looks Like

Consistently filling high-volume contact center positions with quality candidates
Maintaining strong partnerships with hiring managers and operational leaders
Building proactive pipelines that reduce time-to-fill and support future growth
Achieving hiring goals in competitive labor markets
Contributing to improved retention through thoughtful candidate selection and effective hiring practices

What We're Looking For

2+ years of full-cycle recruiting experience required
Previous experience recruiting for high-volume call center, contact center, customer service, inside sales, collections, healthcare scheduling, or similar operational environments required
Experience managing multiple openings simultaneously in a fast-paced environment
Strong sourcing, screening, interviewing, and candidate engagement skills
Ability to build relationships with hiring managers and influence hiring decisions
Experience with applicant tracking systems and recruiting metrics
Excellent communication, organization, and follow-through

Preferred Qualifications

Healthcare recruiting experience
Experience supporting rapid-growth organizations
Experience hiring for Patient Care Coordinator, Contact Center, Customer Service, Sales Support, or healthcare operations positions

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