Description

Full Location: Knoxville - US

Talent Scout

The Talent Scout role will be a centralized regional role which will manage candidates from interview and application review to offer of the high-volume recruitment process. This includes but is not limited to the following: reviewing candidate pre-screening questions and applications; reviewing assessment results to ensure the candidates have met the established thresholds; and ensuring that the verbal and written offers are within the established format and guidelines.

Specifically, the Talent Scout role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios. The Talent Scout will play a critical role in ensuring we hire the best candidates.

In this role you will

Review candidate pre-screening questions, applications, assessment results prior to interviewing candidates.
Interview candidates documenting information in assigned interview forms within Applicant Tracking System.
Assess candidates to ensure they meet the minimum qualifications of the role and pass the thresholds needed for success, move forward with a verbal offer.
Create and extend offers to candidates using Applicant Tracking system.
Demonstrate relationship and strong communication skills to influence and work with multiple internal contacts and a diverse candidate pool.
Ensure integrity of data within the applicant tracking system
Perform other related duties and responsibilities as assigned or required

We are looking for someone who has

Minimum 1 year experience in recruiting or a related field
Bachelor’s Degree is preferred and a High School Diploma is required.
Strong experience working in a fast-paced environment - interviewing, assessing candidates, and closing candidates to offer acceptance stage.
Proven experience meeting hiring goals and objectives on a consistent basis in a high-volume recruiting environment.
The ability to work well with a team with strong oral and written communication skills.
Prior experience working in a centralized, national/ regional staffing model handling regional recruiting for a variety of profiles.
Ability to cooperate effectively with others with a strong team orientation approach.
Demonstrated experience working with various ATS platforms with a high level of data accuracy.
Strong proficiency in multi-tasking and handling multiple priorities with a high sense of urgency.
Strong PC skills (Word and Excel).
A self-starter with an inclusive mindset and highly collaborative nature.

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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