Resource Caregiver Recruitment Coordinator

Primary Purpose

Lead statewide recruitment, outreach, and licensing support efforts to build and maintain a network of qualified Emergency Resource Caregivers (E-RCGs) across Hawaiʻi. This role serves as a key liaison between caregivers, DHS, community partners, and PIDF to ensure children in crisis have access to safe, immediate care.

Essential Duties

Outreach, Marketing & Community Engagement

Develop and implement an annual outreach, marketing & recruiting plan in partnership with PIDF leadership and DHS;
Lead multi-channel recruitment campaigns including social media, community events, storytelling, public service announcements, and digital outreach;
Engage community organizations, faith communities, schools, health systems, and cultural practitioners as referral and outreach partners;
Represent PIDF at recruitment events across Oʻahu, Maui, Hawaiʻi Island, Kauaʻi, and the neighbor islands;
Center messaging around community responsibility, mālama, kuleana, and the urgent need to keep children safe and connected to their communities.

Applicant Screening & Licensing Support

Conduct informational orientations for prospective E-RCG applicants;
Screen candidates against DHS-defined eligibility criteria, prioritizing individuals with genuine capacity and commitment;
Guide applicants through the DHS licensing process, coordinating closely with DHS licensing staff;
Maintain a detailed applicant tracking system to monitor each stage of the recruitment funnel—from inquiry to licensed activation;
Support applicants who face barriers to completion, including documentation, scheduling, or language needs.

Caregiver Roster Management & Retention

Build and maintain PIDF’s E-RCG roster, ensuring readiness across all geographic areas;
Coordinate with DHS on placement-support activities when E-RCGs are activated;
Conduct regular check-ins with licensed E-RCGs to support engagement and retention;
Organize peer support and recognition activities to sustain caregiver motivation;
Document debrief sessions following activations and identify retention risk factors.

Data, Reporting & Continuous Improvement

Track all recruitment metrics (leads, applications, completions, licensures, activations) using DHS’s informational system;
Prepare regular reports for DHS and PIDF leadership, including 30-day, 90-day, and 180-day program reviews;
Participate in collaborative design sessions with DHS and adjust recruitment strategies based on data and community feedback;
Contribute to PIDF’s Continuous Quality Improvement (CQI) plan.

Other Duties

Other duties as assigned include but are not limited to attending staff professional development training, completing all forms and documentations such as reports related to grant objectives, conference/in-service evaluations, and helping with special PIDF events.

Work Hours

Monday through Friday, between the hours of 8:00am-4:30pm;
May require hours outside business-hours to meet needs of families;
Position requires regular and predictable attendance;
Occasionally, some events in the evenings or on weekends at various times.

Working Conditions

Travel in personal vehicle;
Travel to the neighbor islands required.

Equipment Use

Personal vehicle, computer and laptop, office equipment, office and mobile phones, and Microsoft Office applications (Word and Excel)

Mental, Physical, and Communication Demands

Mental

Consistent adherence to the practice of PIDF’s five core values that are used as a guiding force in the success of all of its programs;
Cultural responsiveness and trauma-informed care;
Commitment to community, fairness, and service;
Strong relationship-building skills;
Must be organized, detail-oriented, and accountable;
Must analyze and problem solve issues, and coordinate resources;
Must be able to multi-task and prioritize;
Must possess strong interpersonal and communication skills;
Ability to perform effectively in high-stress, emotionally charged environments, including exposure to trauma-impacted persons;
Collaboration and teamwork;
Ethical practice and confidentiality;
Take responsibility and ownership for successfully accomplishing work and the organization’s objectives and delivering results. Set high standards of shared performance for self and others;
Foster a respectful environment while supporting fair treatment and opportunity for all colleagues, partners, and communities;
Ensure work is thoughtfully completed, accurate, and error-free to the highest degree possible.

Physical

Frequently sitting and performing deskwork;
Occasionally operating a motor vehicle;
Ability to sit, stand, walk, and remain mobile for extended periods.

Communication

Must exhibit courteous and professional demeanor towards all via verbal, written, physical, and electronic correspondence;
Effectively able to actively and attentively listen and communicate, think through, evaluate and solve problems logically;
Initiate a “can do” attitude with a friendly, outgoing and positive personality, while maintaining professionalism;
Must have the ability to handle and maintain highly confidential information.

Minimum Qualification Requirements

Required

Bachelor’s degree in social work, human services, public health, education, communications, or a related field—OR equivalent lived and professional experience;
Minimum two (2) years of experience in community outreach, case management, social services recruitment, or a related field;
Deep understanding of and commitment to Hawaiʻi’s Native Hawaiian, Pacific Islander, and diverse communities;
Demonstrated ability to build trust with families, community organizations, and government partners;
Strong organizational skills and comfort managing multiple workstreams and deadlines;
Proficiency with digital tools including database systems, social media platforms, and Microsoft Office/Google Suite;
Must have an understanding of the diverse backgrounds including Hawaiian culture and values;
Must have access to a vehicle, have a valid driver's license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100K in bodily injury liability per person and $25K in property damage liability.

Preferred

Experience with foster care, child welfare, or family support systems in Hawaiʻi;
Existing relationships within neighbor island communities;
Bilingual or multilingual skills (Ilokano, Tagalog, Chuukese, Marshallese, Samoan, Spanish, or other Pacific Island languages);
Experience in grant-funded program environments;
Prior work with DHS, CWS, or related state agencies.

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