A little about us

incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

We're looking for an exceptional GTM recruiting leader to help us build one of the best teams in San Francisco. Someone who can hire incredible people, lead and develop a brilliant recruiting team, and become the go-to talent partner for our US leadership. You'll have huge ownership, loads of freedom, and the chance to help put incident.io on the map in SF.

What that looks like day to day

We've built an incredible reputation in London and one of the best teams in the city. Now we want to do the same in San Francisco.

We've got around 35 people in SF today, and we're planning to grow that significantly. Building an exceptional team here is one of our biggest company priorities, and we need someone brilliant to lead the charge.

You'll report to our Head of Talent in London, which means for most of your working day, you're running the show in SF. You'll be the go-to person for our CRO, sales leaders and hiring managers, driving hiring plans, challenging decisions, keeping everyone accountable, and making sure we're hiring exceptional people at pace.

You'll also lead and mentor our growing US GTM recruiting team. We want someone who loves developing people, sets incredibly high standards, and knows how to get the best out of a team. You'll own the hiring numbers, understand exactly what's happening in the funnel, and make sure we're always one step ahead.

But this isn't a role where you just manage from the sidelines. We want someone who loves recruiting and is exceptional at it. You'll be hands-on, building relationships with incredible talent, running searches, and showing the team what great looks like.

And we're not a talent team that just posts jobs and waits for applications. In London, we've thrown events, built creative branding campaigns, and even set up coffee kiosks to get in front of people we want to hire. Now we want to go bigger in SF.

Think world-class events, run clubs, billboards, brilliant swag, creative partnerships, and whatever else gets people talking about incident.io. You'll help shape our talent brand in the city, build an incredible network, and find new ways to get in front of people who aren't actively looking for a job.

It's a big job, with a huge amount of ownership. You'll have the freedom to build things, try new ideas, and make a real impact on how we grow in the US.

Who you are

You're an exceptional GTM recruiter. You've got a track record of hiring brilliant sales talent, from ambitious early-career reps through to senior commercial leaders. You know what great looks like and have the results to prove it.
You're a natural leader. You've led or mentored recruiters before, you love helping people get better, and you know how to set high standards without micromanaging. You lead by example and aren't afraid to get stuck in.
You can hold your own with senior leadership. You're confident partnering with CROs, VPs and sales leaders. You're comfortable challenging hiring managers, pushing back when something isn't working, and having difficult conversations when needed.
You take complete ownership. You don't wait to be told what to do. You spot problems, come up with solutions, and make things happen. You're organised, commercially minded, and always know your numbers.
You've got an incredible eye for talent. You can spot exceptional people, ask brilliant questions, and see potential others might miss. You've got great instincts and an incredibly high bar.
You love the thrill of the hunt. You get a buzz out of finding brilliant people, getting creative with sourcing, building relationships, and convincing someone who wasn't looking to take a conversation.
You're creative and a bit scrappy. You've got big ideas and the energy to execute them. Whether it's an amazing event, a clever campaign, or something nobody's tried before, you love finding new ways to get in front of great people.
You thrive with autonomy. You're excited by the idea of being the most senior talent person on the ground in SF. You make good decisions, move quickly, and don't need someone looking over your shoulder.

We don't mind whether you've built your career in agency or in-house. We're looking for someone with serious drive, brilliant instincts, leadership potential and a track record of hiring exceptional people.

If you're ambitious, love building things, and want to play a huge part in scaling one of the most exciting startups in SF, we'd love to meet you.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.

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