Klipsch Senior Care, LLC d/b/a Home Instead®

Recruitment and Engagement Coordinator | West Indianapolis, IN

Are you the person who makes someone feel welcome the second they walk in the door?

Do you remember their name and their story, and check in when it matters? Do you light up when someone finally “gets it” because you took the time to teach them? We need you leading the team that finds, grows, and keeps our Care Professionals.

At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Passion, Positive Energy, Persistence, Patience, Professionalism, and Community Focused. These values help us live out our vision: “Making Lives Better: every day, every interaction.” In this role, you’ll become a trusted resource in the community and a mentor our Care Professionals count on.

About the role

You’ll lead our mission to grow compassionate in-home care for aging adults on the west side of Indianapolis. Your work directly supports our goal of 12.5% year-over-year growth in hours of care.

Great care starts with great training. You’ll own how our Care Professionals learn and grow, from their first day of orientation to their ongoing skill-building. You’ll also lead recruiting and engagement, and build a culture where people feel confident, supported, and want to stay. This role is based in our West Indianapolis office.

Training and development

Lead Care Professional orientation and new hire training
Teach Alzheimer’s and dementia training, plus the continuing education that meets Home Instead standards
Build and track learning plans so every Care Professional keeps growing
Review and update training materials so they stay clear, current, and engaging
Spot skill gaps through supervision, client feedback, and reviews, then coach or retrain
Help new Care Professionals build confidence in their first weeks on the job
Plan and lead quarterly Care Professional meetings that teach something useful

Recruiting and hiring

Manage our applicant tracking system and follow up with every lead and applicant
Schedule and conduct Care Professional interviews
Hit net Care Professional growth goals for the office

Engagement and retention

Build engagement strategies that keep Care Professionals happy and on the team
Handle annual reviews and supervision, including performance conversations, accountability, and problem solving
Partner with our scheduling team to build strong Care Professional–client matches and lasting relationships
Write and publish our monthly newsletter

Standards and teamwork

Live out the core values of Klipsch Senior Care, an independently owned and operated Home Instead franchise
Make sure Home Instead standards are met and upheld
Monitor compliance with local and federal labor and safety laws, including EEO, ADA, FMLA, and OSHA
Communicate openly with leadership, coworkers, Care Professionals, clients, and families
Follow company policies, procedures, and ethics codes, and make sure the team does too
Work from the office regularly and pitch in on other duties as needed

What you bring

At least one year of training or facilitation experience, or a similar mix of education and work experience
A real love of teaching, and the patience to explain things more than one way
Comfort leading a room, whether that’s in person or over Microsoft Teams or another virtual platform
Associate’s degree preferred, not required
Comfort with applicant tracking systems, Word, and Excel, and the ability to learn our Home Instead systems
Excellent speaking, writing, and listening skills
Ability to work independently, keep information confidential, and meet deadlines
Sound judgment, strong people skills, discretion, and fairness
Strong organization across daily, monthly, quarterly, and yearly priorities
A knack for building relationships with coworkers, the owner, clients, and the community
A professional presence
Availability for evenings or weekends as needed

Leadership

This role supervises Care Professionals directly and works in an HR capacity, helping with hiring and ongoing performance coaching.

We are an Equal Opportunity Employer.

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