Reports To

Operations Manager (L05/6) or Director of Operations (L07)

Department

Operations

Location

Assigned region; regular travel required

Classification

Full-Time, Exempt

Comp Structure

Salary + Performance Bonus

System of Record

OMNIA - HR Suite - MS Module

Languages Required

Fluent English + Spanish

Role Summary

The Field Team Recruiter (FTR) owns the full recruiting funnel for front-line positions at East Coast Facilities. This is an outbound, high-touch role — FTRs spend significant time in the community sourcing candidates rather than waiting for applicants to find ECF. The FTR is accountable for every stage of the pipeline, from opening a requisition through a candidate’s first 90 days as an employee.

Why This Role Exists

Front-line workforce quality directly drives client satisfaction and contract retention. This role exists to replace ad-hoc hiring with a proactive, metrics-driven recruiting function — one that owns not just the hire, but the quality and retention of every person brought in.

System Context: OMNIA & CAMPO

All recruiting activity at ECF runs through the OMNIA HR Suite. The FTR is expected to operate fluently within OMNIA and understand how it connects to CAMPO, ECF’s field employee app, through which candidates apply and receive offers.

Core Responsibilities

1. Sourcing & Pipeline Development

Maintain a consistent field recruiting presence in the community — proactive outreach in public venues, not just inbound applications
Build and sustain a warm candidate pipeline through networking with current, former, and prospective employees
Manage open job requisitions in OMNIA and attend job fairs and recruiting events as directed

2. Screening & Candidate Quality

Conduct structured phone screens and advance qualified candidates to hiring managers for interviews
Apply skills testing and pre-hire certification requirements correctly for roles that require them before an offer can be extended
Maintain accurate, timely candidate records in OMNIA throughout the pipeline

3. Verifications

Drive all required pre-offer verifications to completion: drug screen, driver’s license check, and background check
Coordinate with the designated background check reviewer and escalate any flags to HR

4. Offer Management

Generate and manage offer letters in OMNIA; confirm pay rates are within the HR-defined band before submission
Coordinate the offer approval process and monitor candidate response through CAMPO
Manage counter offers and candidate communication through to signed acceptance

5. Onboarding & Drop-off Prevention

Monitor the onboarding checklist for each placed candidate and flag any blockers to the Operations team
Stay in active contact with new hires between offer acceptance and first day to reduce no-shows and early exits

6. Retention & Exit Interviews

Track 30/60/90-day retention for all placed hires and review outcomes with the Operations Manager monthly
Conduct structured exit interviews on terminating field employees and report turnover trends to leadership

7. Subcontractor Recruiting — Snow Removal Services

Source, vet, and onboard companies to provide snow removal services as ECF subcontractors within the assigned region
Own the full subcontractor relationship: outreach, qualification, contract execution, and ongoing management
Manage all subcontractor activity through OMNIA’s Managed Services Module

8. Reporting & Compliance

Submit weekly activity reports and maintain accurate pipeline records in OMNIA
Stay current on applicable employment law, I-9/E-Verify requirements, and ECF policy

How Success Is Measured

Reviewed monthly with the Operations Manager. Targets are set per service center at onboarding.

Metric

Notes

Hires per month

Target set per region at onboarding

Time-to-fill

Tracked from requisition open to first day

30-day retention rate

% of placed hires still active at 30 days

90-day retention rate

Primary quality indicator; tied to bonus eligibility

Offer acceptance rate

Accepted offers / total offers sent

No-show rate

Candidates who signed but did not start

Qualifications

Required

Fluent in English and Spanish, or English and Haitian Creole (spoken and written)
Minimum 3 years of experience in at least one of: facility services operations, outside sales, recruiting, or HR
Comfortable operating within a structured, system-driven workflow — all activity is logged in OMNIA
Strong communicator with proven ability to build rapport with diverse populations in community and field settings
Able to manage multiple open requisitions and candidate pipelines simultaneously
Valid driver’s license with a clean driving record
Must pass a pre-employment drug screen and criminal background check

Preferred

Prior experience recruiting for hourly, high-volume, or field-based roles
Familiarity with ATS platforms, I-9/E-Verify processes, or background check integrations
Experience with subcontractor or vendor relationship management
Experience conducting exit interviews or analyzing turnover data

Winter Season Operations

All ECF employees, including the Field Team Recruiter, are expected to participate in snow removal operations as needed and at management’s direction. This aligns with ECF’s all-hands policy, which supplements dedicated snow operations roles with additional bandwidth during severe winter events.

Operate plow trucks, loaders, and specialized snow removal equipment
Shovel snow and use walk-behind blowers safely and efficiently
Apply salt and de-icing materials accurately and responsibly
Support pre-storm planning and operational staging
Assist with post-storm cleanup, equipment servicing, and restocking

Work Conditions

Travel

Regular travel throughout the assigned region is required. Periodic travel to other ECF service centers for training or coverage. Air travel is occasionally required.

Physical Demands

Extended periods of standing, walking, and driving. Must occasionally lift up to 60 lbs. Work may occur outdoors or in variable environments.

Schedule

Standard business hours with flexibility for community outreach, job fairs, and emergency staffing needs. Some evening or weekend availability may be required.

Security

Employees must remain drug-free and be able to pass security background checks required for access to ECF’s client sites. A valid driver’s license in good standing is required throughout employment.
The above describes the general nature and level of work expected in this role. It is not an exhaustive list of all responsibilities, duties, or skills. East Coast Facilities, Inc. reserves the right to modify this job description at any time.

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