About Cook Systems

For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Summary: The Intermediate Contract Recruiter is pivotal in managing full-cycle recruitment for high-volume call center hiring classes. This role requires close collaboration with hiring managers and workforce planning teams to attract, assess, and hire qualified candidates for customer service, sales, and support roles. The recruiter ensures a positive candidate experience while meeting hiring goals, class start commitments, compliance requirements, and recruiting metrics.

Responsibilities

Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake to offer acceptance and onboarding coordination.
Execute recruiting strategies to meet staffing forecasts and class start requirements.
Build and maintain candidate pipelines through job boards, social media, employee referrals, networking, and applicant tracking systems.
Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements.
Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
Prepare and extend employment offers following established compensation guidelines.
Monitor candidate progression, identifying and mitigating risks to class readiness proactively.
Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS).
Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
Collaborate with cross-functional partners, including Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development, to ensure successful class starts.
Ensure compliance with all applicable employment laws, company policies, risk management practices, and recruiting procedures.

Qualifications

Bachelor's degree; OR 4 additional years of related experience may be substituted in lieu of a degree.
2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
Experience supporting class-based hiring and large-scale recruiting initiatives.
Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms.
Strong interviewing, candidate assessment, and relationship-building skills.
Excellent verbal and written communication skills.
Strong organizational skills with attention to detail and process accuracy.
Experience interpreting recruiting metrics and using data to drive recruiting decisions.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Ability to thrive in a fast-paced, high-volume recruiting environment.
Strong customer service mindset with a focus on candidate and hiring leader experience.
Effective stakeholder management and partnership skills.
Strong sense of urgency and accountability for hiring results.
Excellent time management and prioritization abilities.
Ability to identify recruiting risks and proactively develop solutions.
Commitment to compliance, process excellence, and data accuracy.

Benefits at Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

Medical coverage through Blue Cross Blue Shield, with two plan options
Dental and vision coverage
Life, critical illness, and accident insurance through Unum
Flexible Spending Account and Dependent Care FSA options through Navia
Health Gap Insurance through Sun Life
401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.

We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.

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