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Summary of Role

The Vice President, Talent Acquisition and HR Services leads the organization’s talent acquisition strategy and drives the transformation of the HR service delivery model. This role will establish the credit union’s first centralized HR Operations and Shared Services function, optimize Workday and related technology investments, and deliver scalable, efficient, and employee-centered HR services.

Essential Job Functions/Responsibilities

Lead and execute the organization’s talent acquisition strategy in partnership with senior leadership, Employee Experience, and hiring managers to meet current and long-term workforce needs using data-driven insights.
Oversee and optimize the full-cycle recruiting process, ensuring scalable, efficient, and high-quality hiring outcomes through continuous assessment and improvement of systems, tools, and practices.
Develop and advance the credit union’s employer brand and employee value proposition, leveraging strategic sourcing, community relationships, and external partnerships to build diverse talent pipelines across competitive New York labor markets.
Maximize Workday Recruiting capabilities to streamline candidate pipelines, reduce time-to-fill, improve recruiting analytics, and deliver exceptional experiences for candidates and hiring managers.
Establish service intake channels, knowledge resources, and a tiered support model—from Tier 0 self-service through Tier 2 specialist escalation—to provide timely, consistent resolution of employee and manager inquiries.
Design, standardize, and continuously improve HR operational processes and workflows to increase efficiency, data integrity, compliance, and service quality.
Partner with Employee Experience leaders to design and implement HCM workflows, automated integrations, and process controls that streamline employee lifecycle processes, including onboarding, employee changes, and offboarding.
Establish service-level agreements (SLAs) and key performance indicators (KPIs) to measure and continuously improve the timeliness, accuracy, quality, and efficiency of HR services.
Ensure compliance with applicable federal, state, and regulatory requirements, including affirmative action obligations, records retention, employment reporting and audit readiness.
Provide leadership, coaching, and performance management for the Talent Acquisition, HR Operations, and Shared Services teams, fostering a high-performing and accountable function aligned with organizational values.
Deliver actionable talent acquisition, workforce, service delivery, and compliance analytics to inform executive decision-making, strengthen Employee Experience programs, and support retention strategies.
Manage vendor relationships and budgets for Talent Acquisition, HR Operations, and Shared Services, ensuring effective performance, cost management, and contractual compliance.
Maintain operational readiness and business continuity plans for assigned functions.
Lead or contribute to cross-functional Employee Experience projects and strategic initiatives.

Minimum Job Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s degree preferred.
Ten or more years of progressive human resources leadership experience, including at least five years leading Talent Acquisition, HR Operations, Shared Services, or related functions at the Director or VP level.
SHRM-CP, SHRM-SCP certification or HRCI certification (PHR, SPHR) preferred.
Deep functional expertise in leading Talent Acquisition Strategy, including high-volume retail branch and contact center recruitment, as well as specialized corporate and professional recruiting.
Experience building, scaling, or transforming an HR Operations or Shared Services function.
Knowledge of applicable New York State and Federal labor laws and regulatory requirements.
Proficiency in Microsoft O365 applications including Word, Excel and PowerPoint and HR technology applications (e.g., ATS, HRIS, HCM).
Demonstrated expertise with Workday HCM, including oversight of Workday Core HCM, Workday Recruiting, business process configuration, reporting, and operational optimization.
Strong data literacy with a proven ability to leverage Workday HCM analytics and dashboards to drive executive-level workforce decisions.
Demonstrated capability to lead teams through significant change initiatives.
Outstanding communication and presentation skills, with the ability to influence C-suite executives and present strategic recommendations clearly and persuasively.
Flexibility to travel as needed.

Compensation: $175,000-$195,000, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [talentacquisition@broadviewfcu.com](mailto:talentacquisition@broadviewfcu.com)

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