Community Outreach & Enrollment Coordinator

Location: Bainbridge Adult Day Care, 3529 Wayne Ave

Job Summary

Must have Social Work experience in LTC facility

Bainbridge Adult Day Care is seeking a motivated Community Outreach & Enrollment Coordinator to drive participant (patient/client) recruitment. This role focuses on building relationships with healthcare providers, community organizations, and families to increase enrollment and awareness of our adult day care services for seniors and adults with disabilities.

Key Responsibilities

Develop and implement strategies to recruit new participants for adult day care services
Build and maintain referral relationships with hospitals, social workers, case managers, nursing homes, rehab centers, and home care agencies
Conduct outreach to community centers, senior centers, and local organizations
Educate families and caregivers about the benefits of adult day care services
Coordinate tours, intake meetings, and enrollment processes for prospective participants
Represent Bainbridge Adult Day Care at health fairs, community events, and networking opportunities
Track leads, referrals, and conversion rates
Assist families with application paperwork and eligibility requirements (e.g., Medicaid, insurance, or private pay)
Collaborate with internal staff to ensure smooth onboarding of new participants

Qualifications

Experience in healthcare outreach, admissions, marketing, or community relations
Strong network in the Bronx/NYC healthcare and social services community (preferred)
Excellent communication and relationship-building skills
Knowledge of adult day care services, senior care, or Medicaid/MLTC programs (preferred)
Ability to work independently and meet enrollment goals

Key Skills

Sales and outreach mindset (relationship-based, not aggressive sales)
Networking and partnership development
Empathy and ability to work with families in sensitive situations
Organization and follow-up
Cultural competency within the local community

Performance Metrics

Number of new participant enrollments
Referral source growth (hospitals, agencies, etc.)
Conversion rate from inquiry to enrollment
Community engagement activities

Why This Role Matters

This position directly impacts the growth of Bainbridge Adult Day Care and helps ensure more seniors and adults with disabilities receive quality care, socialization, and support in a safe environment.

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