5 STAR EVENT SERVICES

Recruiting & Hiring Manager

Central Texas | Austin, Texas Area

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| --- | --- |
| Job Title | Recruiting & Hiring Manager |
| Department | Human Resources / Operations / Personnel |
| Location | Central Texas, Austin, Texas Area |
| Reports To | Director of Operations, Branch Manager, HR leadership, or designated company leadership |
| Schedule | Full-time; flexible schedule required, including recruiting events, evenings, weekends, holidays, and event support as business needs require |
| Role Type | Office-based with regular recruiting, onboarding, and event-site support |

Position Summary

The Recruiting & Hiring Manager is responsible for recruiting, hiring, onboarding, and workforce pipeline development for 5 STAR Event Services’ Central Texas operations. This role ensures the company has a steady flow of qualified, properly screened, event-ready employees to meet client commitments and operational staffing needs.

The ideal candidate is people-focused, organized, proactive, and comfortable communicating with applicants, new hires, employees, supervisors, managers, and the corporate team. This position requires strong judgment, urgency, follow-through, and the ability to balance hiring volume with quality, compliance, employee experience, and operational readiness.

Essential Duties and Responsibilities

Recruiting, Hiring, and Workforce Pipeline

Manage the full-cycle recruiting process for hourly event staff and security personnel, including job postings, applicant communication, interview coordination, hiring follow-up, and onboarding handoff.
Create, update, and maintain job advertisements that accurately reflect event staffing, security, and operational roles.
Screen applicants for availability, communication skills, professionalism, reliability, licensing requirements, and role fit.
Coordinate interviews, hiring events, job fairs, networking events, referral outreach, and community recruiting opportunities.
Initiate and monitor required pre-employment steps, including background checks, license requirements, eligibility review, paperwork completion, and onboarding readiness.
Maintain an active pipeline of qualified candidates to support high-volume event periods, seasonal demand, recurring venues, and urgent staffing needs.
Review former employees for rehire consideration in accordance with company rehire eligibility standards.
Communicate hiring trends, candidate flow, recruiting barriers, and staffing pipeline concerns to leadership on a regular basis.
Partner with scheduling and operations leadership to understand upcoming staffing needs and prioritize recruiting accordingly.

Onboarding and New Employee Experience

Coordinate new employee onboarding, welcoming, documentation completion, licensing steps, orientation communication, and first-shift readiness.
Ensure new hires understand company expectations related to attendance, communication, uniform standards, professionalism, event readiness, and scheduling responsiveness.
Support initial placement of new employees based on availability, qualifications, location, skill set, and event needs.
Follow up with new hires during the early employment period to support retention, answer questions, and identify concerns quickly.
Maintain a professional, realistic, and welcoming candidate and new-hire experience consistent with 5 STAR’s culture and operational expectations.

Employee Relations and Team Building

Build rapport with employees and understand their strengths, development areas, certifications, availability, event preferences, and placement fit.
Maintain open communication with Event Managers, supervisors, branch leadership, HR, and the 5 STAR corporate team.
Assist with office tasks, projects, and people-related follow-up, sometimes directly and sometimes indirectly, based on operational needs.
Assist Event Managers with deployment readiness and employee placement information when needed.
Promote company standards for reliability, professionalism, customer service, safety, teamwork, and respectful communication.

Performance Management and Employee Records

Assist in maintaining accurate employee records, including availability, onboarding status, licensing status, and other personnel-related data.
Recommend employees for recognition, preferred assignments, advancement opportunities, coaching, or removal from certain assignments when appropriate.

Systems, Compliance, and Reporting

Maintain accurate candidate, hiring, onboarding, and employee information in approved company systems.
Use Paycom, Celayix, Team XPress, applicant tracking tools, Microsoft Office, Outlook, and other approved systems to support hiring, onboarding, workforce tracking, and reporting.
Generate and share recruiting pipeline, applicant status, onboarding completion, licensing, hiring conversion, and retention reports as requested.
Identify process improvements that increase recruiting efficiency, candidate quality, onboarding consistency, compliance visibility, and new-hire retention.

Equipment and Event Readiness Support

Assist with inventory control for uniforms, radios, credentials, and other equipment or supplies needed for new hires and event readiness.
Coordinate distribution, recovery, and tracking of company-issued items as needed.
Assist with event or venue uniform, equipment, food, and supply needs when requested by operations leadership.

Authority and Decision-Making Responsibilities

This role is expected to make timely hiring and onboarding decisions within established company policies while escalating higher-risk or policy-sensitive matters to leadership. The following outlines the general scope of authority:

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| --- | --- |
| Decision Level | Scope of Authority |
| May independently | Communicate with applicants and candidates, schedule interviews, conduct initial screening, coordinate onboarding steps, maintain candidate records, support job postings, and recommend qualified candidates for hiring based on established criteria. |
| May recommend | Hiring decisions, rehire eligibility review, recruiting priorities, candidate disposition, onboarding process improvements, employee recognition, coaching, preferred assignments, and candidate/source strategy. |
| Must escalate | Background check concerns, licensing concerns, questionable rehire eligibility, applicant conduct issues, candidate complaints, urgent hiring shortfalls, policy exceptions, wage or offer questions, and any compliance or legal concern. |
| Requires approval | Final hiring decisions when required by company process, compensation decisions, policy exceptions, final disciplinary action, termination, employment classification decisions, and decisions outside established company procedures. |

Measurable Performance Expectations

Performance evaluation based on hiring outcomes, onboarding completion, compliance accuracy, communication quality, employee retention, and support of operational staffing needs.

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| --- | --- |
| Performance Area | Measurable Expectation |
| Candidate pipeline | Maintain an active candidate pipeline aligned with upcoming event volume, seasonal demand, and staffing priorities. |
| Time-to-contact | Respond to qualified applicants promptly/prioritize urgent hiring needs based on event coverage risk. |
| Hiring conversion | Track applicant flow from application to interview, offer, onboarding, and first shift; identify if/where candidates are dropping off. |
| Onboarding completion | Ensure required onboarding documents, background checks, licensing steps, orientation items, and system entries are completed before deployment. |
| New-hire readiness | Confirm new hires understand attendance, communication, uniform, scheduling, and event-readiness expectations before first assignment. |
| Retention support | Monitor early-stage new-hire engagement and identify trends that affect retention. |
| Compliance accuracy | Maintain accurate hiring, onboarding, licensing, and personnel records in approved company systems. |
| Reporting cadence | Provide regular hiring pipeline, onboarding, and workforce readiness updates to leadership. |
| Recruiting outreach | Support job fairs, networking, referral efforts, and community recruiting events to strengthen candidate flow. |

Required Qualifications

High school diploma or equivalent required; bachelor’s degree preferred.
Ability to obtain and maintain a Texas DPS Private Security Bureau Level II Guard Card within the company-required timeframe.
Minimum 2 years of experience in recruiting, hiring, onboarding, staffing, workforce coordination, human resources, event operations, hospitality, or another people-focused role.
Strong interpersonal skills and ability to communicate effectively by phone, email, text, video, and in person.
A strong sense of urgency, attention to detail, and ability to manage competing priorities in a fast-paced environment.
Ability to organize hiring information, follow up consistently, maintain accurate records, and protect confidential employee and applicant information.
Professional judgment and discretion when handling applicant information, background check matters, employee records, and personnel decisions.
Proficiency with Microsoft Office, Outlook, cloud-based systems, and hiring, scheduling, or workforce management software.
Valid driver’s license and reliable transportation for occasional recruiting events, job fairs, event-site support, and supply coordination.
Ability and willingness to work a flexible schedule, including recruiting events, evenings, weekends, holidays, and event-related support periods.

Preferred Experience and Skills

Bachelor’s degree in Human Resources, Business, Communications, Hospitality, Operations Management, or a related field.
Experience using Celayix, Team XPress, applicant tracking systems, scheduling systems, background check platforms, or similar workforce management tools.
Experience recruiting or onboarding hourly employees in event staffing, event security, sports and entertainment venues, hospitality, retail, customer service, or large-scale operations.
Experience with high-volume recruiting, hiring events, job fairs, employee referral programs, and community recruiting partnerships.
Familiarity with Texas security licensing requirements, event operations, venue credentialing, uniforms, radios, and deployment expectations.
Experience tracking recruiting metrics, applicant conversion, onboarding completion, candidate drop-off, and new-hire retention.
Bilingual English/Spanish communication skills are a plus.

Work Environment and Physical Requirements

Primarily office-based with regular communication by phone, email, text, and company systems throughout the day.
Regular attendance at recruiting events, job fairs, onboarding sessions, and event sites may be required.
Must be able to work in a fast-paced environment with frequent interruptions, changing priorities, and time-sensitive hiring needs.
Must be able to sit, stand, walk, use a computer, communicate by phone, and occasionally lift or move up to 25 pounds of uniforms, radios, supplies, or event materials.

Company Overview

5 STAR Event Services is a licensed full-service event security and staffing company specializing in the sports and entertainment industries. Since 2000, 5 STAR has provided security officers, event staff, ushers, ticket takers and sellers, parking attendants, and fee collectors for more than 45,000 events across Texas. Our clients and event environments include hockey, basketball, Formula 1, MotoGP, NASCAR, concerts, theatres, symphonies, festivals, conventions, and more.

Equal Employment Opportunity

5 STAR Event Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

Acknowledgment

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change based on business needs.

Bachelor's Degree, preferred.
Ability to obtain TX DPS Private Security Bureau Level II Guard Card
Must have effective interpersonal skills, a passion for people, & love to talk to people.
Must have a strong sense of urgency, be detailed oriented, independent & have excellent organizational/communication skills.
Must be proactive, resourceful and willing to work a very flexible schedule (office & events, including evenings and weekends).

Why We Work for 5 STAR

Exciting & Interesting Work Community & Public Events
Flexible Schedules! Work as often or as little as you like...
Sense of Connection - Team Structure Together Everyone Achieves More!
Competitive Pay Get $ to be part of the Best Events!
Not Just a Temp Job Events Year Around!
Develop Skills - Customer Service, Security & More!
Have Fun! Get to Know Your City, Your Local Events.

Company: 5 STAR Event Services is a specialty Event Security/Staff provider specializing in the sports and entertainment industries. Since 2000, our security officers, event staff personnel, ushers, ticket takers, parking attendants, and fee collectors have delivered industry leading service to fans at more than 40,000 events in Houston, Austin, and San Antonio, Texas. Our clients include MLS & NWSL Soccer, NCAA Football, AHL Hockey, G League Basketball, Formula 1, MotoGP, NASCAR, stadiums, arenas, theaters, symphonies, festivals, conventions, and many more.

Visit our website at www.5starstaff.com

5 STAR Event Services · 501-1000 employees · Founded 2000 · DPS License # B09954 · Privately Held· Women's Business Enterprise ·Equal Opportunity Employer

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