- As a Candidate Experience Coordinator, you will be the cornerstone of our recruiting operations
- Your role is crucial in shaping candidates’ perceptions of Justworks and contributing to our long-term success
- You will manage the entire candidate journey, ensuring it is smooth, efficient, and engaging
- Your exceptional coordination and organizational skills will enable you to handle a high volume of activities while maintaining the highest quality standards
- Orchestrate Seamless Interviews: Expertly schedule and manage a high volume of interviews, ensuring a smooth and positive experience for all candidates and hiring teams
- Champion the Candidate Journey: Serve as the primary point of contact for candidates, providing timely updates, and detailed information about the interview process, as well as addressing any inquiries with care and professionalism
- Drive Operational Excellence: Oversee the background check process, ensuring accuracy, compliance, and timely completion. Maintain meticulous records, track progress, and proactively communicate updates to hiring managers
- Streamline Recruiting Operations: Post job descriptions, manage applications in our ATS, and ensure all recruiting materials are current and accurate
- Craft Exceptional Offers: Prepare and deliver compelling offer letters and new hire documents, ensuring a welcoming and professional onboarding experience
- Facilitate Travel & Logistics: Arrange travel for candidates as needed, ensuring a comfortable and hassle-free experience
- Support Recruiting Events: Assist in planning and executing recruiting events, contributing to a strong employer brand and positive candidate interactions
- Ensure Data Integrity: Maintain accurate and up-to-date information in all recruiting systems, contributing to data-driven decision-making
- Support TA Enablement Projects: Partner with the Lead, TA Enablement & Operations to execute cross-functional operational projects—tooling rollouts, integrations, and process changes—contributing to kickoff, testing, adoption, and completion
- Pilot AI & Automation Tools: Help evaluate and pilot AI and automation tools that improve coordination workflows across sourcing, scheduling, reporting, and candidate communications; provide hands-on testing, feedback, and adoption support during rollouts
- Contribute to KPI Reporting: Support the operational rhythm of the TA Enablement function by helping maintain KPI reporting on scheduling accuracy, pipeline throughput, and candidate satisfaction, and surfacing trends and insights to the Lead
- Build & Maintain Documentation: Assist in creating and updating SOPs, runbooks, and team playbooks that reduce dependency on any one individual and allow the coordination function to scale
- Drive Process Improvements: Partner with the Lead to identify process bottlenecks and implement improvements that measurably enhance team efficiency, pipeline throughput, and candidate experience quality
- Continuous Improvement: Identify opportunities to enhance the candidate experience and streamline recruiting processes, actively contributing to operational excellence
- Additional Responsibilities: Perform other related duties as assigned to support the recruiting team’s success
Benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth- You are deeply passionate about creating an exceptional candidate journey
- You are a self-starter with a proactive approach, dedicated to ensuring a seamless and positive experience for every candidate, reflecting Justworks’ values and employer brand
- You excel at coordinating complex processes, maintaining clear communication, and driving operational excellence in all recruiting activities
- You thrive in a fast-paced environment where your organizational skills and meticulous attention to detail shine
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment
- Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
- Resourceful and able to proactively anticipate needs and provide solutions
- Interest in Talent Acquisition and/or Talent Operations as a career path
- Strong planning and organization skills
- Outstanding verbal and written communication skills
- Minimum of 2 years of experience in a fast moving corporate environment
- Deep care for the candidate experience
- Previous experience in Staffing, Recruiting or HR required
- Self-starter, comfortable with a rapidly changing office environment
- Past experience working with ATS or CRM products required