As a Candidate Experience Coordinator, you will be the cornerstone of our recruiting operations
Your role is crucial in shaping candidates’ perceptions of Justworks and contributing to our long-term success
You will manage the entire candidate journey, ensuring it is smooth, efficient, and engaging
Your exceptional coordination and organizational skills will enable you to handle a high volume of activities while maintaining the highest quality standards
Orchestrate Seamless Interviews: Expertly schedule and manage a high volume of interviews, ensuring a smooth and positive experience for all candidates and hiring teams
Champion the Candidate Journey: Serve as the primary point of contact for candidates, providing timely updates, and detailed information about the interview process, as well as addressing any inquiries with care and professionalism
Drive Operational Excellence: Oversee the background check process, ensuring accuracy, compliance, and timely completion. Maintain meticulous records, track progress, and proactively communicate updates to hiring managers
Streamline Recruiting Operations: Post job descriptions, manage applications in our ATS, and ensure all recruiting materials are current and accurate
Craft Exceptional Offers: Prepare and deliver compelling offer letters and new hire documents, ensuring a welcoming and professional onboarding experience
Facilitate Travel & Logistics: Arrange travel for candidates as needed, ensuring a comfortable and hassle-free experience
Support Recruiting Events: Assist in planning and executing recruiting events, contributing to a strong employer brand and positive candidate interactions
Ensure Data Integrity: Maintain accurate and up-to-date information in all recruiting systems, contributing to data-driven decision-making
Support TA Enablement Projects: Partner with the Lead, TA Enablement & Operations to execute cross-functional operational projects—tooling rollouts, integrations, and process changes—contributing to kickoff, testing, adoption, and completion
Pilot AI & Automation Tools: Help evaluate and pilot AI and automation tools that improve coordination workflows across sourcing, scheduling, reporting, and candidate communications; provide hands-on testing, feedback, and adoption support during rollouts
Contribute to KPI Reporting: Support the operational rhythm of the TA Enablement function by helping maintain KPI reporting on scheduling accuracy, pipeline throughput, and candidate satisfaction, and surfacing trends and insights to the Lead
Build & Maintain Documentation: Assist in creating and updating SOPs, runbooks, and team playbooks that reduce dependency on any one individual and allow the coordination function to scale
Drive Process Improvements: Partner with the Lead to identify process bottlenecks and implement improvements that measurably enhance team efficiency, pipeline throughput, and candidate experience quality
Continuous Improvement: Identify opportunities to enhance the candidate experience and streamline recruiting processes, actively contributing to operational excellence
Additional Responsibilities: Perform other related duties as assigned to support the recruiting team’s success

Benefits

Paid volunteer work
Paid parental leave
Work from home opportunities
Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
Apprenticeship program that supports internal movement and growth- You are deeply passionate about creating an exceptional candidate journey
You are a self-starter with a proactive approach, dedicated to ensuring a seamless and positive experience for every candidate, reflecting Justworks’ values and employer brand
You excel at coordinating complex processes, maintaining clear communication, and driving operational excellence in all recruiting activities
You thrive in a fast-paced environment where your organizational skills and meticulous attention to detail shine
Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things
Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment
Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
Resourceful and able to proactively anticipate needs and provide solutions
Interest in Talent Acquisition and/or Talent Operations as a career path
Strong planning and organization skills
Outstanding verbal and written communication skills
Minimum of 2 years of experience in a fast moving corporate environment
Deep care for the candidate experience
Previous experience in Staffing, Recruiting or HR required
Self-starter, comfortable with a rapidly changing office environment
Past experience working with ATS or CRM products required

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