- We’re looking for a Manager, Candidate Experience to lead and operate the coordination engine behind Crusoe’s Technical hiring. This is a hands-on role responsible for building a reliable, trusted and high-velocity interview process across the Technical Recruiting org
- You will manage an amazing group of Recruiting Coordinators, while also reviewing coordination and candidate surveys to influence roadmap planning and decision making
- Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
- Provide a high-attention to detail for the teams coordination work ensuring team SLA’s are being met and identify any improvement opportunities to workflows and capacity
- Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
- Elevate scalable, compliant and personalized approach to candidate and hiring team experience, leading initiatives (ex: candidate & partnership surveys) to continuously raise the bar
- In partnership with the Sr. Manager, build out coordination team capacity model and ensure team SLA’s are being met; identify any improvement opportunities to workflows and capacity
- Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
- Troubleshoot complex bottlenecks
- Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success
Benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges- 5+ Years in the recruiting coordination or operations field at a high growth tech company
- Exceptional organization, communication, and follow-through
- Comfortable owning both execution and process building
- Strong familiarity with Ashby (or similar ATS)
- High operational rigor; thrives in fast-moving, ambiguous environments
- 2+ Years in a leadership role managing team performance and metrics
- Workday HRIS experience
- Knowledgeable about Candidate and Hiring Experience team surveys; interpreting results, NPS scores, etc
- Experience building and/or running interview training programs
- Proficiency in additional recruiting and AI tools such as Coder Pad, Metaview, Glassdoor/Indeed