Description

The Human Resources Recruiter/Benefits Coordinator provides comprehensive support to the Human Resources function with primary responsibility for recruiting, candidate management, employee benefits administration, onboarding, HRIS data maintenance, and general HR administrative support.

This position serves as an important point of contact for job candidates, new hires, employees, managers, benefit providers, and other business partners. The Recruiter/Benefits Coordinator is responsible for delivering a professional candidate and employee experience while ensuring Human Resources processes are timely, accurate, confidential, and consistent with Credit Union policies and applicable employment requirements.

In a smaller Credit Union environment, the position requires flexibility and the ability to support multiple areas of Human Resources. As the organization grows, the position may assume additional responsibilities involving payroll administration, employee records, HRIS administration, reporting, compliance, and other HR functions.

Requirements

Essential Duties and Responsibilities

Recruitment & Talent Acquisition

Coordinate the full recruitment lifecycle for assigned positions.
Partner with Human Resources and hiring managers to identify staffing needs and position requirements.
Prepare and post approved employment opportunities on appropriate recruiting platforms.
Maintain current job postings and remove or close positions when filled.
Review applications and resumes to identify qualified candidates.
Conduct initial candidate screening interviews.
Coordinate interviews between candidates, hiring managers, department leadership, and other required interviewers.
Maintain regular communication with candidates throughout the selection process.
Coordinate second interviews and other required selection steps.
Conduct professional reference checks when required.
Prepare offer letters and other pre-employment documentation as directed by VP of Human Resources.
Coordinate background checks, drug screenings, and other approved pre-employment requirements.
Ensure all required pre-employment conditions are completed before establishing a final start date.
Maintain appropriate applicant and recruitment documentation.
Provide hiring managers with regular updates regarding open positions and candidate pipelines.
Assist in developing recruiting strategies for difficult-to-fill positions.
Develop relationships with colleges, community organizations, professional associations, workforce organizations, and other potential recruiting sources.
Participate in job fairs, community events, and recruiting activities as needed.
Track recruiting metrics including time-to-fill, source of hire, candidate activity, turnover trends, and other relevant measurements.
Assist in maintaining an effective employee referral program.

New Hire & Onboarding Coordination

Coordinate the administrative onboarding process for new employees.
Prepare and distribute new-hire documentation.
Ensure required employment forms and supporting documentation are completed accurately and timely.
Coordinate with appropriate departments regarding new hire start dates, system access, equipment, training, and other onboarding needs.
Ensure new employees are enrolled in required orientation and training programs.
Provide new employees with information regarding policies, benefits, payroll, and HR procedures.
Assist with New Employee Orientation as assigned.
Track completion of required new-hire documentation and training.
Maintain communication with new employees during the introductory period to support a positive onboarding experience.

Benefits Administration

Serve as a primary Human Resources contact for routine employee benefit questions.
Assist employees with benefit enrollment, changes, and general benefit inquiries.
Coordinate new-hire benefit enrollment and qualifying life-event changes.
Assist with annual open enrollment.
Maintain accurate benefit enrollment information within applicable HRIS and carrier systems.
Review benefit elections and deductions for accuracy.
Coordinate enrollment information with benefit carriers, brokers, payroll, and other appropriate vendors.
Research and assist in resolving employee benefit enrollment and eligibility discrepancies.
Monitor eligibility dates and benefit effective dates.
Maintain benefit records and supporting documentation.
Assist with administration of medical, dental, vision, life insurance, disability, Employee Assistance Program, Flexible Spending Accounts, retirement plans, and other benefit programs offered by the Credit Union.
Assist with COBRA administration and required notifications, as applicable.
Assist with benefit invoice reconciliation and identify discrepancies for resolution.
Coordinate with benefit brokers and vendors regarding outstanding employee issues.
Assist with benefit-related communications to employees.
Maintain confidentiality of employee benefit and personal information.

HRIS & Employee Records

Enter and maintain employee information within the Human Resources Information System (HRIS).
Process approved employee status changes including new hires, transfers, promotions, compensation changes, benefit changes, and terminations.
Maintain accurate electronic and/or personnel files.
Ensure required documents are properly filed and maintained.
Conduct periodic audits of employee records to identify missing or incomplete documentation.
Assist employees with HRIS access and routine system questions.
Generate HR reports as requested.
Assist with implementation and continued development of HR technology and employee self-service capabilities.
Support electronic benefit enrollment, training registration, policy acknowledgment, and other HRIS functions as available.

Payroll & HR Operations Support

As assigned and appropriately trained, the Recruiter/Benefits Coordinator may:

Assist with preparation and review of payroll information.
Review approved employee changes for payroll processing.
Assist with benefit deduction reconciliation.
Review timekeeping information for completeness.
Assist managers and employees with routine payroll and timekeeping questions.
Maintain payroll-related records and documentation.
Assist with employee expense and mileage processes when administered through Human Resources.
Provide backup support for designated Human Resources functions.
Assist with employee separation and offboarding processes.

Employee Support

Respond professionally to routine employee HR questions.
Direct employees to appropriate policies, resources, or HR leadership when necessary.
Maintain appropriate professional boundaries and confidentiality.
Escalate employee relations, disciplinary, harassment, discrimination, accommodation, leave, or other sensitive matters to Human Resources leadership.
Assist with employee engagement and recognition activities.
Support Human Resources communications and employee events.
Promote positive and professional employee experience.

Compliance & Recordkeeping

Maintain knowledge of applicable employment requirements related to assigned responsibilities.
Assist Human Resources leadership with required reporting and recordkeeping.
Maintain applicant records in accordance with applicable retention requirements.
Assist with employment eligibility verification and Form I-9 administration.
Support required workplace postings and HR compliance documentation.
Assist with benefit notices and other required employee communications.
Maintain confidentiality of personnel, payroll, benefit, medical, and other sensitive information.
Assist with internal audits, regulatory examinations, benefit audits, and other reviews as requested.
Complete required compliance and Credit Union training.

Training & Development Support

Coordinate employee registration for scheduled training programs.
Maintain training attendance and completion records as assigned.
Assist with scheduling recurring employee training.
Support annual training initiatives, including required compliance and workplace training.
Coordinate with the Training and Development Department to ensure new employees are properly scheduled for required training.
Assist with tracking outstanding training requirements.

Qualifications

Education

Associate or bachelor’s degree in human resources, Business Administration, Management, or a related field preferred.
Relevant Human Resources experience may be considered in lieu of formal education.

Experience

Minimum of 2–3 years of Human Resources, recruiting, benefits, or related administrative experience preferred.
Experience with employee benefits administration is REQUIRED.
Recruiting and candidate screening experience preferred.
Experience working with an HRIS, payroll, applicant tracking, or benefits enrollment system preferred.
Financial institution or credit union experience is a plus but not required.

Knowledge, Skills & Abilities

The successful candidate should demonstrate

Strong organizational and administrative skills.
Excellent attention to detail and accuracy.
Ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Professional telephone and interviewing skills.
Ability to communicate effectively with applicants, employees, managers, executives, vendors, and benefit providers.
Strong computer skills, including Microsoft Office applications.
Ability to learn HRIS, payroll, benefits, applicant tracking, and other Human Resources systems.
Understanding of the importance of confidentiality within Human Resources.
Ability to exercise sound judgment and recognize when an issue should be escalated.
Strong customer-service orientation.
Ability to work independently while functioning effectively as part of the Human Resources team.
Ability to adapt to changing priorities in a growing organization.

Key Performance Expectations

Performance may be measured by

Timeliness in filling approved vacancies.
Quality and quantity of qualified candidate pipelines.
Candidate and hiring-manager communication.
Accuracy of new-hire documentation.
Timely completion of pre-employment requirements.
Accuracy of benefit enrollments and employee deductions.
Timely resolution of benefit discrepancies.
Accuracy of HRIS records.
Completion and accuracy of personnel documentation.
Responsiveness to employee questions and requests.
Timely completion of assigned HR responsibilities.
Compliance with confidentiality and recordkeeping requirements.
Contribution to HR process improvements and employee experience.

Growth & Development Expectations

As the Credit Union grows, the Recruiter/Benefits Coordinator may assume expanded responsibilities including:

Increased ownership of payroll processing.
HRIS administration.
Benefits reconciliation and vendor management.
HR reporting and analytics.
Employee onboarding and offboarding.
Compensation administration support.
Employee engagement programs.
Policy and handbook administration.
Compliance reporting.
Leave administration.
Additional general Human Resources responsibilities.

Physical and Work Requirements

Ability to perform primarily sedentary work in a professional office environment.
Ability to operate standard office and computer equipment.
Ability to communicate effectively in person, electronically, and by telephone.
Ability to attend recruiting events, job fairs, and other business activities as needed.
Ability to travel locally when required for recruiting or Credit Union activities.

Equal Employment Opportunity

The Credit Union is an Equal Opportunity Employer and considers qualified applicants for employment without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.

Human Resources Recruiter/ Benefits Coordinator