About Us

USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students¿ lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live.

Location

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.

Job Summary

In coordination with the Senior eCampus Recruiter, Marketing, and Prospect Support teams, the primary responsibility of the eCampus Recruiter is to build meaningful relationships with prospective students and key stakeholders across affiliate universities, high schools, industry, and technical colleges to drive awareness and exploration in eCampus-supported online higher education programs. The role will fulfill this responsibility primarily by: Serving as the first point of contact for inbound leads, prioritizing prompt, friendly, and on-brand outreach at the height of initial interest across multiple channels including phone, email, and text. Owning the follow-up pipeline for leads generated through recruitment events, ensuring continuity of contact and a seamless transition from initial engagement to the Prospect Support team at the point of enrollment readiness. Executing personalized, multi-channel outreach campaigns to guide prospective students deeper into discovery and consideration, including contributing to outreach content and communication templates in collaboration with the Marketing and Prospect Support teams. Maintaining working knowledge of eCampus program offerings to hold informed exploratory conversations and navigate common enrollment barriers such as schedule flexibility, workplace tuition assistance policies, transfer processes, credit for prior learning questions, etc. Maintaining accurate CRM records and participating in regular pipeline reviews with the Prospect Support team to ensure handoff quality and closed-loop accountability. Developing and maintaining an active stakeholder contact directory spanning K-12, industry, USG, and TCSG contacts, and executing a routine engagement strategy that keeps eCampus programs top-of-mind and generates referrals, partnerships, and expanded recruitment pathways. Supporting the planning and execution of virtual and in-person recruitment events, college and career fairs, and partner site visits. Tracking and reporting on outreach activity, lead engagement, and pipeline progression to inform data-driven strategy across the eCampus Enrollment and Retention Services team. This position reports to the eCampus Senior Recruiter and is expected to travel up to 25% of the time.

Responsibilities

1. Lead Response & Pipeline Management

Serve as the first point of contact for inbound leads with prompt, multi-channel outreach; own the follow-up pipeline from recruitment events through a seamless handoff to Prospect Support; maintain accurate CRM records and participate in pipeline reviews to ensure handoff quality and accountability.

2. Prospective Student Support & Engagement

Execute personalized, multi-channel outreach campaigns that guide prospects from interest to consideration, contribute to content and templates with Marketing and Prospect Support; maintain working knowledge of eCampus programs to navigate common enrollment (schedule flexibility, tuition assistance, transfer credit, etc.).

3. Stakeholder & Partnership Development

Build and maintain a stakeholder directory across K-12, industry, USG, and TCSG contacts; execute a robust engagement strategy to keep eCampus top-of-mind and generate referrals, partnerships, and new recruitment pathways.

4. Event Support & Performance Reporting

Reporting Support planning and execution of recruitment events, fairs, and site visits (requiring up to 25% travel); track and report on outreach activity, lead engagement, and pipeline progression to inform data-driven strategy.

Required Qualifications

Educational Requirements

Bachelor's degree

Required Experience

Four years of work experience in higher education, recruiting, sales, or a related field involving sustained relationship management and outreach. Experience monitoring, respondi g to, and nurturing inbound leads through multi-channel communication campaigns. Experience maintaining accurate records and managing workflows within customer relationship management (CRM) software. Experience scheduling, promoting, and hosting virtual events and webinars. Experience developing or contributing to outreach content, communication templates, or engagement campaigns in collaboration with a marketing or communications team. Experience presenting to or engaging diverse audiences in both individual and group settings.

Preferred Qualifications

Familiarity with the University System of Georgia (USG) or Technical College System of Georgia (TCSG) institutional landscape, including transfer pathways and articulation. Experience developing or executing stakeholder engagement strategies across K-12, industry, or higher education partner networks. Exposure to enrollment marketing principles, including funnel analytics, lead scoring, or campaign performance reporting, with preference given to candidates with direct experience in Salesforce or a Salesforce-native CRM environment.

Proposed Salary

$60,381.96 annually. Paid on a monthly basis.

Knowledge, Skills, & Abilities

ABILITIES

Excellent planning, organizational, and time management abilities. Excellent interpersonal skills and ability to collaborate across teams toward shared enrollment outcomes. Demonstrated ability to develop and execute relationship-based outreach strategies across diverse stakeholder audiences. Proficiency in CRM platforms and comfort working within data-driven workflow environments. Mastery-level user of video conferencing software, specifically Microsoft Teams and Microsoft Office Suite. High level of technical aptitude; ability to enter data and maintain records through the organization's customer relationship management (CRM) software, specifically Salesforce. Willingness to work in a fast -paced, nontraditional, highly collaborative work environment. High level of technical aptitude, including the ability to maintain accurate CRM records, run pipeline reports, and contribute to data-driven enrollment strategies. Demonstrated proficiency in relationship-building and consultative communication across multiple channels.
Physical Requirements: Lifting up to 15lbs Lifting up to 20lbs or greater Office Environment - Work normally performed in a typical interior work environment.

KNOWLEDGE

Familiarity with higher education enrollment processes, student barriers to entry, or comparable student-facing advising or outreach experience preferred. Must be able to travel to locations in Georgia and surrounding states (up to 25%), attend professional development opportunities and other relevant events. Must possess the willingness and ability to support an unconventional work schedule that may include evenings and weekends to meet the needs of future students, employer partners, and affiliate institutions. Must be able to negotiate stairs and capable of lifting 25 pounds and must possess a current state driver's license.

SKILLS

Superior oral, written, and multi-channel communication skills.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.

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