Description

AGENCY OVERVIEW

JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is one of the largest Big Brothers Big Sisters agencies in the nation. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth, while working collaboratively to strengthen the quality of the mentoring field and close the mentoring gap.

At BBBSI, our work is grounded in Access, Belonging, and Opportunity. We seek team members who set a high bar, are intentional and thoughtful about their choices, collaborate toward community solutions, bring a positive and solution-oriented approach, value inclusion and belonging, and demonstrate accountability for results.

JOB DESCRIPTION

BBBSI seeks a Senior LGBTQ+ Recruitment and Partnership Coordinator to support the continued development and growth of the Agency's services to LGBTQ+ identifying and questioning/curious young people through community engagement, volunteer and youth recruitment, partnership development, outreach, advocacy, and resource identification.

The Coordinator builds trusted relationships within LGBTQ+ communities and develops sustainable pipelines of prospective Bigs, Littles, families, community partners, and referral sources. Working closely with the Director, Volunteer Recruitment & Program Partnerships and Community-Based Program leadership, the Coordinator helps ensure LGBTQ+ youth have access to safe, affirming, high-quality mentoring opportunities through BBBSI's Community-Based Program.

As a Senior Coordinator, the position is expected to work with greater independence, take a lead role in developing and sustaining key community partnerships and recruitment strategies, and serve as an internal resource regarding LGBTQ+ community engagement and inclusive outreach practices.

This is a hands-on community outreach and partnership-development position. The Coordinator carries out recruitment in ways that protect youth privacy, safety, confidentiality, and personal choice, including reaching LGBTQ+ youth and families without requiring individuals to publicly disclose their sexual orientation or gender identity.

The Coordinator serves as a visible advocate, ambassador, and connector among BBBSI, LGBTQ+ community organizations, prospective volunteers and families, referral partners, and internal Program teams. Formal enrollment, assessment, matching, and ongoing match support are carried out by the appropriate Community-Based Program teams.

The position requires regular community engagement and travel throughout BBBSI's service area and may include evening and weekend events.

JOB RESPONSIBILITIES

Volunteer, Youth & Family Recruitment

Develop and implement targeted, community-based outreach strategies designed to build a sustainable pipeline of prospective Bigs, Littles, and families.
Recruit LGBTQ+ individuals and knowledgeable, affirming allies who are interested in serving as volunteer Bigs.
Conduct outreach in ways that respect and protect youth privacy, confidentiality, safety, and personal choice while reducing barriers to participation.
Represent BBBSI at recruitment events, community events, resource fairs, and other outreach opportunities, providing prospective volunteers, youth, families, and partners with clear and accurate information about BBBSI programs.
Build awareness of BBBSI's mentoring opportunities among LGBTQ+ youth, families, volunteers, organizations, and community networks.
Connect interested prospects with the appropriate BBBSI staff for formal inquiry, enrollment, assessment, matching, and support.
Follow up appropriately with prospective volunteers, youth, families, and referral partners to maintain engagement throughout the recruitment pipeline.

Community Partnerships, Outreach & Advocacyv

Develop, strengthen, and maintain trusted relationships with LGBTQ+-serving organizations, youth-serving organizations, healthcare and behavioral health providers, educational institutions, businesses, professional associations, and community networks throughout BBBSI's service area.
Build sustainable referral pathways that connect prospective Bigs, Littles, and families with BBBSI programs.
Maintain regular communication and engagement with key community partners and referral sources.
Take a lead role in cultivating and managing key strategic community partnerships and identifying new opportunities to expand BBBSI's reach within LGBTQ+ communities.
Identify career, educational, enrichment, social, wellness, and community opportunities that may strengthen the experience of LGBTQ+ youth and mentoring matches and share appropriate resources with Program staff.
Ensure outreach and partnership-development efforts reflect the diversity within LGBTQ+ communities, including LGBTQ+ youth of color and other historically underserved populations.
Represent BBBSI as a visible community presence and advocate for LGBTQ+ youth at Pride events, School District of Philadelphia events, community gatherings, partner events, resource fairs, and other relevant opportunities.
Participate in appropriate coalitions, networks, community tables, and collaborative initiatives that advance youth wellbeing, access, belonging, and opportunity.
Serve as an ambassador for BBBSI's commitment to Access, Belonging, and Opportunity across community settings.
Increase community awareness of BBBSI's safe, affirming, and inclusive mentoring opportunities.

Program Coordination & Handoff

Establish and maintain clear referral and handoff processes so prospective Bigs, Littles, and families are efficiently connected to the Customer Relations Team, Enrollment Team, Community-Based Program staff, and other appropriate BBBSI teams.
Share relevant community, referral, and partnership information with Program staff to support successful participant engagement and service delivery.
Collaborate with Program staff regarding recruitment needs, available volunteers, participant interests, referral opportunities, and community trends.
Support enrollment, matching, and match-support functions performed by the Community-Based Program team by ensuring appropriate and timely communication and handoff of information.
Participate in efforts to meaningfully incorporate youth voice, interests, and feedback into the LGBTQ+ youth experience at BBBSI.
Help identify barriers to participation and collaborate with internal teams on strategies to improve access and engagement.

Tracking, Communication & Continuous Improvement

Track outreach activities, community partnerships, referrals, recruitment activity, events, prospective participants, and recruitment-pipeline activity.
Maintain timely and accurate records of partner contacts, outreach efforts, follow-up activities, and referral relationships.
Provide regular updates to the Director, Volunteer Recruitment & Program Partnerships regarding outreach activity, partnerships, referrals, recruitment results, pipeline development, opportunities, and challenges.
Use community partner, participant, and stakeholder feedback to recommend improvements to outreach and recruitment strategies.
Monitor recruitment and partnership trends and identify opportunities to strengthen BBBSI's reach within LGBTQ+ communities.
Independently evaluate outreach, recruitment, referral, and partnership results and recommend strategies to strengthen performance and community impact.
Collaborate with Marketing and Communications to develop and/or review inclusive, affirming, accessible, and privacy-conscious recruitment and outreach materials.
Work with Marketing and Communications to ensure materials accurately represent BBBSI's mentoring programs and commitment to affirming LGBTQ+ youth and families.
Partner with Advancement, Program, and other departments as appropriate to support organizational initiatives and community engagement.
Share knowledge, community insight, and resources that strengthen LGBTQ+-affirming practices across BBBSI.
Maintain appropriate confidentiality regarding youth, families, volunteers, applicants, and other sensitive information.
Perform other related duties as assigned in support of BBBSI's mission and organizational needs.

Requirements

Academic Requirements: Bachelor's degree in social work, human services, education, psychology, communications, nonprofit management, community engagement, or a related field preferred. Equivalent relevant professional experience will be considered.

Professional Requirements

Two years of experience in community outreach, partnership development, volunteer recruitment, youth development, nonprofit programming, community engagement, or a related field preferred.
Minimum of one year of successful experience in the LGBTQ+ Recruitment and Partnership Coordinator role at BBBSI, demonstrating the ability to independently perform the core responsibilities of the position.
Successful completion of identified professional development courses, trainings, and/or learning opportunities appropriate to progression to the Senior Coordinator level.
Experience working with LGBTQ+ communities, LGBTQ+ youth, and/or LGBTQ+-serving organizations strongly preferred.
Experience developing community partnerships, referral relationships, and community-based recruitment strategies strongly preferred.
Experience working with youth-serving organizations, mentoring organizations, community-based nonprofits, schools, healthcare providers, or similar organizations is preferred.
Prior experience with Big Brothers Big Sisters programming is a plus.
Must effectively learn and utilize BBBSI's internal systems and databases for tracking recruitment, outreach, partnership, and referral information.
Must be comfortable representing BBBSI publicly and communicating with individuals and groups in community settings.

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated commitment to creating safe, affirming, welcoming, and inclusive environments for LGBTQ+ youth.
Strong community-engagement, relationship-building, outreach, recruitment, networking, and partnership-development skills.
Ability to develop trusted relationships with community organizations, volunteers, youth, families, referral partners, and internal colleagues.
Strong interpersonal, verbal, presentation, and written communication skills.
Comfort representing BBBSI at community events, meetings, resource fairs, professional gatherings, and public-facing opportunities.
Ability to identify opportunities and creatively connect community resources with organizational and participant needs.
Understanding of the importance of privacy, confidentiality, discretion, and personal choice when engaging LGBTQ+ youth and families.
Ability to handle sensitive and confidential information appropriately.
Strong organizational, follow-through, planning, and time-management skills.
Ability to manage multiple community relationships, projects, events, and priorities simultaneously.
Ability to track, understand, and use recruitment and partnership data to inform future outreach and engagement strategies.
Ability to work independently while collaborating effectively across departments and teams.
Ability to adapt communication and outreach approaches to different audiences and community settings.
Demonstrated sound judgment and professionalism when representing the Agency externally.
Demonstrated ability to exercise increased independence, initiative, and judgment in managing outreach activities, community relationships, and partnership-development priorities.

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